BASANT JOT SINGH
Student
Pomona
Summary
Dedicated and analytical student pursuing a Master's in Business Analytics at Cal Poly Pomona. Eager to secure a Student Assistant position to effectively apply skills in data analysis, problem-solving, and project management. Proven track record in retail operations and customer service, including product management, inventory control, and team leadership. Bring valuable experience to the table. Strong ability to learn quickly, adapt to new challenges, and contribute to a dynamic team environment makes an ideal candidate for this role.
Overview
2
2
years of professional experience
4044
4044
years of post-secondary education
3
3
Languages
Work History
Omni sports leader and Daily manager
Decathlon Ind Pvt Ltd.
06.2023 - 08.2024
- Was responsible for overseeing and developing a particular product line within the store by maintaining the right amount of stock at the right time, and forecasting sales.
- Led the digital project for the store (reviews handling, assisted turnover, digital reports, digital turnover, online chat support)
- Led the Decathlon-Play project for the store where I Coordinated special events within retail locations to increase brand awareness among potential new customers and led the sore to the top in the country for 2023 by setting and achieving ambitious goals in terms of registrations, new users, reviews, generating increased indirect turnover, and customer engagement through innovative sports events.
- As a Daily Manager, handled the whole store for the day which included staff management, inventory control, visual merchandising, cash handling, customer interaction, performance analyses, setting and meeting the objectives for the store.
- Learned working with analytical software's like Tableau and Quicksight as a daily manager
- Consistently met performance targets for both service volume and retail sales goals.
- Managed inventory levels, restocking shelves as needed to maintain an attractive retail space.
Customer support executive (Intern)
Ferns n Petals
07.2022 - 08.2022
- Learned working on Jarvis and (OMS) order management system
- Only intern moved to the international team due to exceptional communication and problem-solving skills
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
Education
Higher Secondary School Examination -
Guru Nanak Public School
New Delhi, India01-2020
Bachelor's - Commerce (Honors)
SGND Khalsa College, Delhi Univerity.
Delhi01-2023
Skills
Excel
Google Sheets
Product Management
OMS (Order Management System)
strategical decision making
Customer Service
staff management
floor stocking
Retail industry expertise
Achievements and extracurricular activities
- Won the 'Challenge Trophy' for generating highest turnover in Decathlon stores across India, 12/23
- Received Rs 10,000 worth of gift card for generating highest number of assisted orders for the store in the whole country, 06/23
- Validated as the youngest daily manager in the store by Decathlon, 05/23
- State level gold medalist swimmer
- Silver medalist in CBSE annual athletics meet in 800m.
- Executive member of OORJA, college's sports society, 2021-2023
- Executive member of ENACTUS, college's social entrepreneurial society, 2021-2023
Timeline
Omni sports leader and Daily manager
Decathlon Ind Pvt Ltd.
06.2023 - 08.2024
Customer support executive (Intern)
Ferns n Petals
07.2022 - 08.2022
Higher Secondary School Examination -
Guru Nanak Public School
Bachelor's - Commerce (Honors)
SGND Khalsa College, Delhi Univerity.