Amal Raj AR
Chhatarpur
Summary
Results-driven Senior Customer Relations Representative with a strong background in enhancing customer satisfaction across diverse industries. Proven expertise in handling customer interactions, leading teams, and implementing successful strategies to drive growth and sales. Skilled in project management, coordinating cross-functional teams, and delivering high-quality solutions in the ERP and HRMS domain. Adapt at building and maintaining strong customer relationships, ensuring seamless operations, and exceeding export standards in the seafood industry. An active and dynamic professional with excellent communication, negotiation, and problem-solving abilities. Eager to join an innovative organization that values customer-centric approaches and fosters professional growth.
Overview
10
10
years of professional experience
Work History
Entrepreneur
Prodigy Home
New Delhi
12.2023 - 08.2024
- Prodigy Home, an interior decor export venture, provides curated home decor solutions to international clients. Gained expertise in interior design trends and export procedures while completing an initial project phase.
Subject Matter Expert
Lenskart.com
New Delhi
03.2022 - 09.2023
- Lenskart.com is India's leading online retailer for eyewear and eyewear accessories. As a Subject Matter Expert in Scheduling, I coordinate with City managers nationwide to ensure efficient operations and timely scheduling. This involves developing and implementing strategic scheduling plans, optimising the delivery and distribution of eyewear products to customers, and managing the scheduling team. My excellent communication and interpersonal skills have facilitated seamless coordination among teams and ensured customer satisfaction. I am passionate about using my expertise to help Lenskart.com continue to succeed as a trusted brand for eyewear shopping.
Project Management
ZETA SOFTWARES
Kochi
03.2019 - 02.2022
- A premier software development company renowned for its expertise in ERP and HRMS solutions. As a member of the Implementation team, I played a key role in successfully managing projects and facilitating the deployment of cutting- edge software solutions for clients. I actively contributed to channel development efforts, enabling seamless integration and optimal utilization of our software. Through effective project management, we consistently delivered high-quality solutions on time and within budget, solidifying our position as a leading provider in the industry.
Senior Customer Support Representative
YtheWait
Chandigarh
07.2021 - 01.2022
- A tech startup specializing in digital customer support solutions. As a Senior Customer Support Representative, I provided exceptional customer support and supervised team members to ensure seamless service delivery. Collaborated with cross-functional teams to resolve complex customer issues promptly.
Customer Relation Officer
Mangala Marine Exim India Pvt . Ltd.
Kochi
12.2016 - 02.2019
- Customer Relation Officer A leading seafood exporting company specializing in supplying high-quality products to Europe. As a Customer Relation Officer, I played a pivotal role in providing exceptional customer support and ensuring smooth operations. Additionally, I supervised team members to guarantee top-notch service delivery and adherence to stringent export standards. My efforts in building and maintaining strong customer relationships contributed significantly to the company's successful market presence in Europe.
Sales Executive
Peeyem Motors TVS
Kochi
11.2014 - 11.2016
- I began my career at this reputable automotive dealership as a Sales Executive, where I gained valuable experience in customer interactions and sales strategies. I was then promoted to Sales Supervisor, where I effectively managed a team of 6 people and implemented successful strategies that led to increased customer satisfaction and improved sales performance
Education
Bachelor of Commerce -
Amity Internaional Kochi
Kochi01-2014
Higher Secondary Cerficate -
Kasturba School
Kochi01-2011
High school diploma -
Don Bosco International School
Kochi01-2009
Skills
- Team Development
- Customer Relations
- Customer Retention
- Performance Improvement
- KPI Tracking
- Interpersonal Communication
- Self Motivation
- Employee Scheduling
- Time Management
- Employee Motivation
- Relationship Building
Websites
Personal Information
- Title: CUSTOMER RELATION OFFICER
- Date of Birth: 29/05/1993
- Nationality: Indian
Languages
- ENGLISH
- HINDI
- MALAYALAM
Hobbies and Interests
- TRAVEL
- CHESS
- READING TECH BLOGS AND ARTICLES
Timeline
Entrepreneur
Prodigy Home
12.2023 - 08.2024
Subject Matter Expert
Lenskart.com
03.2022 - 09.2023
Senior Customer Support Representative
YtheWait
07.2021 - 01.2022
Project Management
ZETA SOFTWARES
03.2019 - 02.2022
Customer Relation Officer
Mangala Marine Exim India Pvt . Ltd.
12.2016 - 02.2019
Sales Executive
Peeyem Motors TVS
11.2014 - 11.2016
Bachelor of Commerce -
Amity Internaional Kochi
Higher Secondary Cerficate -
Kasturba School
High school diploma -
Don Bosco International School
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