AMALU LALICHAN
KERALA
Summary
Highly motivated and detail-oriented hospitality professional with 2 years of experience in Front Office and Reservation management. Experienced in managing room reservations, front desk operations, and guest services, with a strong emphasis on quality, efficiency, and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Reservation Executive
BROAD BEAN RESORT AND AYURVEDIC SPA
Munnar
10.2024 - Current
- managing room reservations, ensuring accurate bookings, and providing excellent customer service .
- Receive and process room reservation requests via phone, email, or online booking platforms.
- Confirm guest details, including names, dates, room types, and rates.
- Answer questions and provide information about the resort, rooms, and services.
- Send confirmation emails or letters to guests, outlining their reservation details.
- Inform guests of any changes or updates to their reservation
- Maintain accurate and up-to-date records in the reservation system.
- Monitor room availability and adjust inventory accordingly.
- Handle room cancellations, modifications, and refunds in accordance with resort policies.
- Verify guest reservations and ensure a seamless check-in process.
- Prepare reports on reservation activity, occupancy rates, and revenue.
Guest Relations Executive
BROAD BEAN RESORTS AND AYURVEDIC SPA
Munnar
04.2024 - 09.2024
- Greet guests warmly, offer refreshments, and ensure a smooth check-in
- Respond to guest inquiries, confirm reservations, and provide resort information via email or phone.
- Inform guests about resort amenities, services, and activities.
- Assign rooms based on guest preferences, room availability, and resort policies.
- Address and resolve any guest complaints or issues promptly.
- Ensure a smooth check-out process, verify guest accounts, and handle any discrepancies.
- Collect feedback from guests to improve resort services and facilities.
- Keep accurate records of guest stays, preferences, and feedback
Front Office Executive
INDRIZZO HOTELS & RESORTS
Munnar
10.2023 - 04.2024
- Welcome Guests, allocate rooms and look after the smooth check-in process
- Manage day to day cash inflow, keep track of expenses
- Responsible for room maintenance including House Keeping by coordinating with relevant staffs
Marketing Manager
ABODE STAYS
Bangalore
02.2022 - 04.2023
- Facilitating Pricing strategies: set best practices for environmental scanning, market modeling, yield management, business mix, inventory availability by channels, pricing control, and new pricing concepts
- Initiate Promotional campaigns to generate business and forecasting revenue performance
- Working along with the front desk to track customer trends, and communicating with sales teams to gather sales figures
- Analyzing booking patterns and market trends and monitoring competitor performance for increased reservations
Junior Customer Care Executive
AXIS BANK
Bangalore
09.2021 - 01.2022
- Orchestrated new reservations/sales opportunities to achieve overall revenue goals
- Handle Inbound / Outbound client calls / message inquiries on Credit Card, understand customer requirements, explain different pre-defined offerings, and convert inquiries into sale to meet targets
- Update bookings and maintain records and update advance payments/balance receivable etc
Education
Bachelor - Business Administration
Bangalore University
01.2021
Skills
- MS Office suite
- Hospitality
- Basic Internet Application
- Operations Management
- Customer Services/Satisfaction
- Hotsoft
- Syscorn
- Forecasting
References
Reference available upon request
Disclaimer
I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
- English
- Malayalam
- Hindi
- Tamil
- Kannada
Languages
English
Proficient
C2
Malayalam
Proficient
C2
Hindi
Upper Intermediate
B2
Tamil
Advanced
C1
Timeline
Reservation Executive
BROAD BEAN RESORT AND AYURVEDIC SPA
10.2024 - Current
Guest Relations Executive
BROAD BEAN RESORTS AND AYURVEDIC SPA
04.2024 - 09.2024
Front Office Executive
INDRIZZO HOTELS & RESORTS
10.2023 - 04.2024
Marketing Manager
ABODE STAYS
02.2022 - 04.2023
Junior Customer Care Executive
AXIS BANK
09.2021 - 01.2022
Bachelor - Business Administration
Bangalore University