Summary
Overview
Work History
Education
Skills
Certification
Interests
Additional Information
Timeline
Generic

Aman

Territory Manager
New Delhi

Summary

Results-driven Operations and Sales professional with 7+ years of diverse experience in field operations, customer service, training, and cross-functional coordination. Skilled at driving efficiency, ensuring SLA compliance, and leading service teams. Seeking an opportunity in a non-telecom organization where I can contribute operational leadership and team development expertise.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Territory Manager - Service

Airtel
New Delhi
05.2025 - Current
  • Managing broadband installation and service operations across assigned regions.
  • Ensuring SLA adherence and resolving field issues to boost customer satisfaction.
  • Collaborating with sales teams to support lead conversion and post-sale service.
  • Managed territory operations by developing and executing sales strategies to increase market penetration and customer acquisition.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Area Trainer - Home Connect & Care

Reliance Jio
07.2024 - 12.2024
  • Conducted technical for the network engineers and ORT Teams ( Router Configuration , Ip Address , DNS , DHCP Optical Fiber , Gpon , AirFiber Training .
  • Conducted NHIP Training
  • Conducted Refresher Sessions .
  • Conducted Sales Training
  • Designed performance improvement programs and assessed field readiness.
  • Improved service standards through live coaching and classroom training.
  • OJT and Filed Audit
  • Developed and implemented successful onboarding program.

Beat Trainer

Indus Management Consultants Pvt. Ltd.
New Delhi
08.2021 - 07.2024
  • Delivered training on FTTH, DTH, and Air Fiber technologies .
  • Enhanced field productivity through structured training and on-job coaching.
  • Developed and delivered comprehensive training programs for new hires, ensuring a thorough understanding of company policies and procedures.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Conducted Mesh Training & Extender training
  • Conducted Airtel work Training
  • Conducted product and process training

Network Field Engineer

ACT Fibernet
05.2017 - 08.2020
  • Managed broadband installations and fault resolution.
  • Handled vendor coordination and escalations for service restoration.
  • Installed and configured network equipment including routers, switches, and wireless access points to ensure reliable connectivity for residential and business clients.
  • Conducted site surveys to assess installation requirements and develop tailored solutions that met client specifications and enhanced network performance.
  • Performed troubleshooting and maintenance of network systems, identifying issues swiftly to minimize downtime and improve service reliability.
  • Documented network configurations, maintenance activities, and service incidents in compliance with standard operating procedures to support ongoing operational excellence.
  • Engaged directly with clients during installations, addressing inquiries and providing technical support to enhance customer satisfaction and loyalty.

Network Engineer

Hathway Cables & Datacom
01.2015 - 01.2017
  • Provided service support and built strong client relationships.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Configured and maintained routers, switches, and firewalls, ensuring optimal security and data integrity throughout the network.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.

Education

Bachelor of Arts -

University of Delhi

12th - Automobile

CBSE

10th - undefined

CBSE

Skills

Operations Management

Team Leadership

Customer Service Excellence

Sales Support Coordination

SLA Monitoring & Reporting

Process Improvement

Training & Development

CRM & Ticketing Tools

Field Execution Oversight

undefined

Certification

Lean Six Sigma White Belt

Interests

Cricket
Public Speaking
Event Planning

Additional Information

Completed Devops certifications by simplielearn

Completed Six Sigma White Belt certifications by Udemy

Basic Knowledge About Github , CI/CD , Jenkings , Docker , Terraform .

Timeline

Territory Manager - Service

Airtel
05.2025 - Current

Area Trainer - Home Connect & Care

Reliance Jio
07.2024 - 12.2024

Beat Trainer

Indus Management Consultants Pvt. Ltd.
08.2021 - 07.2024

Network Field Engineer

ACT Fibernet
05.2017 - 08.2020

Network Engineer

Hathway Cables & Datacom
01.2015 - 01.2017

12th - Automobile

CBSE

10th - undefined

CBSE

Bachelor of Arts -

University of Delhi

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Aman Territory Manager