Ravi Songara
Territory Service Manager
Ujjain
Summary
Proactive early-career professional with approximately 2 years of valuable work experience in the dynamic realms of the Gas & Automobile industries, while being dedicated to advancing career, refining skillset, and leveraging knowledge to drive substantial contributions toward organizational success.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Territory Service Manager
Maruti Suzuki India Limited
Mumbai
05.2023 - 10.2023
- Performed comprehensive analysis of workshop data to track business trends, enabling proactive implementation of innovative strategies for enhancing customer retention and fostering sustainable yearly growth by 15%.
- Collaborated with service workshops to optimize business metrics such as Periodic Maintenance and load growth. Implemented efficiency enhancements resulting in notable increase in service/sales ratio.
- Effectively managed critical customer complaints and technical issues within territory, ensuring prompt resolution and surpassing customer expectations.
- Served as liaison between Maruti On-Road Service team and customers, coordinating on-site assistance during breakdowns to ensure seamless resolution and deliver exceptional customer experiences.
- Empowering dealerships to streamline operations by implementing digital parameters, resulting in reduction of system and process-related inefficiencies.
Engineer
HPOIL Gas Private Limited
Ambala
01.2022 - 05.2023
- Played pivotal role in project feasibility, execution, commissioning, and station up-gradation, adhering to industry standards and prioritizing implementation of best Health, Safety, and Environment (HSE) practices.
- Designed and executed comprehensive Operations and Maintenance (O&M) procedures and work instructions, ensuring alignment with industry standards and facilitating efficient maintenance and emergency handling protocols.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Efficiently managed CNG mass transportation fleet operations, successfully minimizing Turnaround Time (TAT) and optimizing operational expenses for enhanced efficiency.
Education
Bachelor of Technology - Mechanical Engineering
Visvesvaraya National Institute of Technology
Nagpur, India 07.2017 - 04.2021
Skills
Operations Management
Performance metrics analysis
Operations Management
Process Implementation
Operations Management
Certification
Google Data Analytics
Timeline
Territory Service Manager
Maruti Suzuki India Limited
05.2023 - 10.2023
Engineer
HPOIL Gas Private Limited
01.2022 - 05.2023
Bachelor of Technology - Mechanical Engineering
Visvesvaraya National Institute of Technology
07.2017 - 04.2021