RAJDEEP PATEL.

• Managing service operations for 2,500+ machines ensuring high fleet availability
• Leading dealer performance reviews and improving service KPIs
• Coordinating with OEMs to resolve recurring technical issues.
• Implementing preventive maintenance strategies to reduce downtime
• Handling customer escalations and improving satisfaction(CSI) through CRM tracking.
• Manage dealer Service claims and FOC approvals.
• Insure dealer timely inflow vs target on monthly basis.
• Leading a teams of dealer service Engineers across Gujarat.
• Maintain MTTR,MTBF and FTR to improve service quality.
• Implementation of new strategies to generate after market revenue.
• Track dealer service centres for availability of tools and tackles.
• Insure dealer services team operations as per company safety policy and documentation.
• Implementation of service bulletins guided by quality team.
• Plan monthly key customer visits along with sales team.
• Insure timely HMR collocation to generate due services by HMR and Age Service completion of warranty/ Out of warranty machines to avoid any warranty disturbance.
• Plan service campaign along with dealer team in key areas for after market revenue and customs satisfaction.

• Handled mining and construction equipment service operations at customer sites
• Performed electro-hydraulic CAN Bus based troubleshooting and root cause analysis
• Improved machine uptime through predictive maintenance planning
• Trained maintenance teams and ensured safety compliance
• Managed spare parts and warranty claims.
• Maintain supervisory contract with SMSL site.
• Machines handles
• Loaders : LH517i, LH621i
• Dump trucks: TH663i,
• Drill Machines: DL421,DD421.
• Plan critical and consumables spares in store.
• Maintain monthly performance reports of machine as per contract.

• Responsible to manage given customersite operations.
• Installed, configured and commissioned new customer equipment according to specifications.
• Report to RPSM of site activities.
• Responsible for machine troubleshooting With Electro-Hydraulic System.
• Competent in machine RCS system software for calibration and troubleshootin.
• Responsible for Epiroc Rental machines Responsible to maintain MPR reports of all machines as per service contract and invoicing.

• Plan maintenance activities as per schedule and predictive activities.

• Responsible for warranty claim of premature failure of parts to NSM.

• Responsible for maintaining stock of spare parts and create backlogs.

• Responsible for Maintenance crew competency development.

• Utilized diagnostic tools and software to analyze machinery performance issues.
• Managed service documentation and maintained accurate records for compliance purposes.
• Collaborated with cross-functional teams to streamline service processes efficiently.
• Responded quickly to emergency calls from customers regarding technical issues.

• Hands on repair experience in Loaders Dump trucks and Drill machines in underground Hindustan Zink mine. (SKM Mines)
• Hands on troubleshooting experience on electrical system on relays, sensors, pressure Switches and transducers, PLC, CAN Bus system modules. Skilled in electrical circuit schematic reading.
• Hands on troubleshooting experience on hydraulic system hydraulic motors, pressure relief valves, reducing valves, regulating valves, flow meters, and directional control valves (lever-operated and solenoid-operated). Experience with different types of hydraulic cylinders. Skilled in hydraulic circuit schematic reading and troubleshooting.
• ENGINE:Working experience on Volvo engines, Mercedes-Benz engines, and Detroit engines.
• Working experience on Power train.
• Insure MTTB,MTTR as per contract.
• Creating backlog plan for maintenance activities at workshop.