AMAN
New Delhi
Summary
I am a results-driven eCommerce and logistics analyst with over two years of experience in enhancing logistics processes. My expertise include effective supply chain management, invoicing, and client relationship management. I have a proven record of optimizing operations and ensuring timely deliveries while maintaining high standards of accuracy and customer satisfaction.
Overview
3
3
years of professional experience
Work History
XPRESSBEES PVT LTD
Executive
DELHI
06.2025 - Current
- Understanding of E-commerce fulfillment process and maintaining high levels of customer satisfaction.
- Provide leadership and strategic direction to the Customer Service and Logistics Functions
- Coordinate internally to improve Key Performance Indicator.
- Support team to work on daily reporting.
- Monitoring shipped orders through ERP and share the real-time update to the client customer.
- Handling existing client escalation (Via mails / Phone Calls)
- Monitoring day to day operation activities also coordinating with internal concern branch for RVP Pickup
- Ensuring Key Account people are doing monthly review/s with Customers on Ecom Service Standard and related improvements and providing relevant solutions to the customers for the problems raised by them.
- Co-ordination between among internal department. (Operation Team, Business Team, CRM Team, Finance Team, Pan India branches)
- Created a recording and reporting system also prepare daily basis MIS report.
- Make action plans for continuous improvement in our logistics operation activities
- Mange POD and DELIVERY.
- Control disputes case and management escalation and social media escalation cases .
Operation Management Assistant
BLISS CHOCOLATE Pvt Ltd
10.2023 - 05.2024
- Led operations and supply chain management, achieving 94% delivery performance.
- Handled daily orders process, cancellations, deliveries, and RTO cases.
- Established strong client relationships while negotiating freight services.
- Managed monthly data on lost/damage shipments and invoice billing.
- Resolved daily challenges in pickups and cancellations, optimizing processes.
- A company involved in the production and delivery of chocolate products.
Operation assistant
Rabel fast food Pvt Ltd
08.2022 - 06.2023
- Successfully maintained a 92% accuracy in delivering shipments.
- Managed daily operations reports and refunds for customers.
- Coordinated orders and handled vendor payments for timely supply deliveries.
- Collaborated with cross-functional teams for process improvement.
- An e-commerce platform for online flower delivery services.
Education
Bachelor of Arts - Political Honours
Indira Gandhi National Open University
IndiaHigher Secondary Education -
Central Board of Secondary Education
IndiaSkills
- Business Development
- CRM
- Excel
- Inventory Management
- Google Sheets
- Advanced Excel
- Problem Solving
- Relationship Management
Accomplishments
Achieved outstanding delivery performance and maintained strong client relations.
Languages
- English, Native
- Hindi, Native
Passions
Career Interest / Passion
Courses
Course Title
Languages
English
Upper Intermediate
B2
Hindi
Beginner
A1
Timeline
XPRESSBEES PVT LTD
Executive
06.2025 - Current
Operation Management Assistant
BLISS CHOCOLATE Pvt Ltd
10.2023 - 05.2024
Operation assistant
Rabel fast food Pvt Ltd
08.2022 - 06.2023
Bachelor of Arts - Political Honours
Indira Gandhi National Open University
Higher Secondary Education -
Central Board of Secondary Education