Aman Adhikari
Manager - Operations
Delhi
Summary
Results-oriented and highly organized operations manager with 12 years of experience in overseeing efficient and effective business operations. Seeking a challenging role to utilize strategic planning, process improvement, and leadership skills to drive operational excellence and achieve organizational goals
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Manager - Operations
IGT Solutions Private Limited
Gurugram
10.2022 - Current
- Led all aspects of operations for Oman Air, KLM, TAP Air, Brussels Airlines, United Airlines, South African Airways, Virgin Atlantic & Qatar Airways.
- Developed and implemented strategic plans to streamline processes, improve operational efficiency, and maximize profitability.
- Oversaw budgeting, forecasting, and financial analysis to optimize resource allocation and control costs.
- Implemented quality control measures to ensure compliance with industry standards and regulations.
- Managed team of 450 employees, providing guidance, training, and performance evaluations.
- Collaborated with cross-functional teams to drive continuous improvement initiatives and achieve business objectives.
- Fostered positive work environment, promoting employee engagement, teamwork, and professional growth.
- Built strong relationships with suppliers, vendors, and key stakeholders to support smooth operations and enhance partnerships.
Assistant Manager - Operations
IGT Solutions
Gurugram
10.2019 - 09.2022
- Assisted in managing day-to-day operations, ensuring adherence to established policies and procedures.
- Monitored key performance indicators (KPIs) and implemented corrective actions to achieve operational targets.
- Conducted regular staff training programs to enhance productivity and ensure adherence to quality standards.
- Collaborated with operations manager to develop and implement process improvement initiatives.
- Assisted in budgeting, forecasting, and resource allocation to support operational requirements.
- Prepared operational reports and presentations for senior management, highlighting performance and key metrics.
Team Leader - Operations
IGT Solutions
Gurugram
10.2017 - 09.2019
- Led team of 35 operations specialists in delivering high-quality services and achieving operational targets.
- Conducted regular performance evaluations, provided feedback, and identified areas for improvement.
- Provided clear direction, guidance, and support to team members, fostering positive and productive work environment.
- Planned and organized team schedules, ensuring adequate coverage and effective workload distribution.
- Collaborated with other teams and departments to streamline processes, resolve issues, and enhance overall operational effectiveness.
- Monitored and analyzed key performance indicators (KPIs) to identify trends and implement improvement initiatives.
- Implemented best practices and standard operating procedures (SOPs) to ensure consistent quality and compliance.
- Proactively addressed customer concerns and worked to enhance customer satisfaction.
Subject Matter Expert
IGT Solutions
Gurugram
05.2016 - 09.2017
- Provided expert guidance and support to operational teams, leveraging extensive knowledge and experience.
- Delivered training sessions and workshops to enhance skills and knowledge of operational team members.
- Collaborated with cross-functional teams, including Training & Quality departments to streamline operations and resolve complex issues.
Process Associate
IGT Solutions
Gurugram
09.2012 - 04.2016
- Compliant for meeting monthly Targets ( login hours, Quality , schedule adherence, daily productivity )
Sr. Process Associate
FIS Global Business Solutions India Pvt. Ltd
10.2010 - 07.2012
- Met month-end reporting objectives and deadlines.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Education
South Delhi Public School
Defence Colony 05.2008 - 03.2009
New Green Field Public School
Saket 05.2006 - 03.2007
Bachelor of Arts -
Arni University
08.2015 - 08.2018
Skills
Operations Management
Quality Control and Compliance
Problem Solving
Communication Skills
MS Word
MS Excel
Strategic Planning
Team Oriented
Team Leadership and Development
Accomplishments
- Assistant manager of the Year FY 2021-22
- Champion Of the Quarter-4 FY 2018-19
- Certificate of Appreciation FY 2017-18
- Champion of the Quarter-4 FY 2017-18
- Employee of the Year FY 2016-17
Timeline
Manager - Operations
IGT Solutions Private Limited
10.2022 - Current
Assistant Manager - Operations
IGT Solutions
10.2019 - 09.2022
Team Leader - Operations
IGT Solutions
10.2017 - 09.2019
Subject Matter Expert
IGT Solutions
05.2016 - 09.2017
Bachelor of Arts -
Arni University
08.2015 - 08.2018
Process Associate
IGT Solutions
09.2012 - 04.2016
Sr. Process Associate
FIS Global Business Solutions India Pvt. Ltd
10.2010 - 07.2012
South Delhi Public School
05.2008 - 03.2009
New Green Field Public School
05.2006 - 03.2007