Rachit Mathur
Kharar
Summary
Operations manager with extensive experience at Real Industries Limited, recognized for strategic leadership and operational excellence. Achieved significant improvements in efficiency through process optimization and project management, ensuring timely delivery and adherence to quality standards. Expertise in budget planning and customer relationship management, strengthening stakeholder engagement. Proven ability to thrive in fast-paced environments, driving team development and achieving organizational goals.
Overview
16
16
years of professional experience
Work History
Manager - Operations
Real Industries Limited
12.2024 - Current
- Managed HSRP operations in Chandigarh, Himachal Pradesh, and beyond to drive business excellence.
- Drove adoption of SOPs at embossing stations and dealer points while managing two embossing centers for productivity.
- Fostered teamwork at embossing stations, promoting excellence through effective leadership of ground-level teams.
- Maintained high-quality standards by verifying embossing, packing, and delivery processes for HSRP plates.
- Addressed over 250 dealer and OEM queries promptly, enhancing relationships through effective stakeholder management.
- Executed HSRP project implementations across India, fulfilling delivery and quality standards for customer satisfaction.
- Streamlined resource allocation and departmental liaisons to improve overall operational efficiency.
- Led cross-functional teams to streamline project workflows and improve collaboration.
- Implemented process improvements to optimize supply chain management and reduce delays.
- Oversaw budget planning and financial forecasting for departmental initiatives.
- Monitored staff performance and addressed issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coordinated cross-departmental projects to ensure timely and successful completion.
Manager - Operations
Test Security Licence Plates Pvt Ltd. / Test HSRP (Chd) Pvt Ltd.
11.2017 - 11.2024
- Led a team of 21 personnel, ensuring high standards in customer service interactions.
- Oversaw four cash counters, fitment locations, and one embossing center for operational efficiency.
- Ensured compliance with SOPs at designated locations to maintain quality standards.
- Verified accurate embossing and packing of HSRP plates to guarantee timely delivery.
- Conducted routine inspections for precise fitment of HSRP plates on vehicles.
- Resolved customer and RTO department queries while investigating fraud cases.
- Led cross-functional teams to streamline project workflows and improve collaboration.
- Implemented process improvements to optimize supply chain management and reduce delays.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Assistant Manager (Operations & Audit - Rajasthan)
Aegis Precision Pvt. Ltd.
08.2013 - 11.2017
- - Operational Management: Ensure Standard Operating Procedure (SOP) adoption at designated locations. Conduct audits and oversee operations of 53 locations with 250+ personnel and 200+ dealers in Rajasthan.
- - Financial Management: Reconcile cash vs. sale of stock and ensure accurate deposits in company accounts. Conduct physical verification and spot checks of stock and cash.
- - Team Management: Lead a team of eight personnel directly reporting to me. Monitor location staff interactions with customers, ensuring excellent customer service.
- - Quality Control: Verify proper issuance, embossing, and fitting of HSRP plates. Ensure accurate HSRP entry in software systems.
- - Analysis and Reporting: Maintain Management Information System (MIS) reports. Conduct operation budget variance and cost analysis.
- - Issue Resolution: Investigate potential cases of fraud. Resolve queries and issues promptly.
- - Compliance and Optimization: Adhere to concessionary obligations, including timely delivery, quality aspects, customer satisfaction, and documentation. Optimize resources, departmental liaison, customer satisfaction, and process obligations to meet delivery deadlines.
- Aegis Precision Pvt. Ltd. is a leading manufacturer of HSRP embossing machines, hot foiling machines, combo machines, snap locks, and HSRP frames. Additionally, the company provides manpower services across India.
Executive Auditor (Internal)
Wave Infratech (Ponty Chadha Group - Delhi/NCR)
06.2011 - 08.2013
- As an Internal Auditor, I conducted operational audits across various business verticals, including: Mall, Multiplex, and Cinema; Sugar Mills; Real Estate and Construction Sites; Liquor Factory.
- - Human Resources: Ensured compliance with Standard Operating Procedures (SOPs) for selection processes and staff records. Verified budgeted manpower and salary expenses. Conducted random checks on salary payments and attendance records. Physically verified staff presence and ensured statutory compliance for outsourced employees.
- - Purchase and Store: Conducted physical verification of selective valuable store items. Verified authorization for material issuance and monitored dead/slow-moving stock. Ensured proper storage and consumption of store items.
- - Security: Verified parking cash and logbooks for official vehicles. Monitored security staff deployment, rotation, and equipment. Ensured compliance with security protocols, including fire extinguishers, first aid kits, and CCTV cameras.
- - Housekeeping: Ensured cleanliness and maintenance of premises. Verified duty charts and housekeeping equipment. Monitored staff grooming and incident reporting.
- - Maintenance and Engineering: Analyzed electricity production and consumption patterns. Reconciled total electricity usage and allocation.
- - Cinema and Concession: Conducted surprise cash checks and reconciled sales with consumption. Verified entertainment tax compliance and monitored Form 'B' submissions.
Executive
Prakesh & Santosh Associates (Chartered Accountant Firm - Moradabad)
04.2010 - 06.2011
- As an Executive, I assisted in conducting audits for various clients, including: Shiva Wines (Foreign Liquor); Flora and Fauna (Country Liquor).
- Audit Locations: Banda; Chitrakoot; Hamirpur; Mahoba.
- Client Group: Ponty Chadha Group.
Education
12th - Commerce
NIOS
New Delhi03-2007
B. Com -
M.J.P. Rohillkhand University
Bareilly10th -
M.P. Board
IndoreSkills
- Strategic thinking
- Interpersonal skills
- Operational efficiency
- Leadership
- Project management
- Operations management
- Process optimization
- Budget planning
- Supply chain management
- Customer relationship management
- Quality assurance
- Inventory management
Languages
- English
- Hindi
Hobbies and Interests
- Travelling
- Cooking
- Sports
Personal Information
- Current CTC: 11.50 Lac PA
- Notice Period: One Month
- Date of Birth: 08/03/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Manager - Operations
Real Industries Limited
12.2024 - Current
Manager - Operations
Test Security Licence Plates Pvt Ltd. / Test HSRP (Chd) Pvt Ltd.
11.2017 - 11.2024
Assistant Manager (Operations & Audit - Rajasthan)
Aegis Precision Pvt. Ltd.
08.2013 - 11.2017
Executive Auditor (Internal)
Wave Infratech (Ponty Chadha Group - Delhi/NCR)
06.2011 - 08.2013
Executive
Prakesh & Santosh Associates (Chartered Accountant Firm - Moradabad)
04.2010 - 06.2011
12th - Commerce
NIOS
B. Com -
M.J.P. Rohillkhand University
10th -
M.P. Board