Summary
Overview
Work History
Education
Skills
Timeline
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Samarjeet Singh

Manager - Operations
Gurgaon,HR

Summary

Operations expert with 7+ years experience optimizing efficiency and reducing costs in fast-paced environments. Demonstrated leadership, strategic planning, and analytical skills to build high-performing teams and streamline operational processes.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work History

Manager - Operations

Indiagold
11.2024 - Current
  • Collaborated with senior management to design and implement business strategies.
  • Headed central operations across 4 verticals in the gold loan journey across 8 cities (Pan India).
  • Streamlined ground operations, increasing disbursal efficiency from 38% to 79%.
  • Doubled monthly disbursals from ₹21 Cr to ₹42 Cr through team restructuring and clear KRAs.

City Head

Zomato Ltd
07.2022 - 11.2024
  • Delivered results under tight deadlines in a fast-paced environment, managing 3–5 high-priority projects monthly.
  • Improved task efficiency by 20% through effective time management. Handling ~6k active fleet
  • Boosted process efficiency by 12% and customer satisfaction by 15%.
  • Owned regional P&L; reduced Cost Per Order by ₹7, saving ₹3–5L/month. Handling ~6k active fleet
  • Launched rider retention programs, cutting attrition by 18%.
  • Resolved 95% of rider issues within 24 hours; improved NPS by 22 points.
  • Analyzed rider metrics; improved compliance by 25% and cut delays by 10%.

Cluster Head

Zomato Ltd
07.2019 - 07.2022


  • Updated quality control SOPs, improving audit scores by 18% and aligning with all customer SLAs and regulatory norms.
  • Designed and executed business plans that improved client satisfaction scores by 22%.
  • Scaled logistics ops across 7 Tier-1 cities in UP & Uttarakhand, handling 25,000+ weekly deliveries.
  • Reduced delivery cost by ₹6/order in 4 weeks, saving ~₹3L/month, while maintaining delivery partner earnings.
  • Achieved record-high weekly orders (↑32%) during the cost optimization phase without service disruption.

Fleet Operations Lead

Zomato Ltd
09.2018 - 04.2019


  • Streamlined fleet utilization, increasing productivity by 25% and reducing Cost Per Order (CPO) by ₹5.
  • Successfully launched Z-Grocery in Lucknow, onboarding 20+ B2B clients to boost early-stage business growth.
  • Led the PAN India McCain project, onboarding and training 100+ stores on Zomato’s self-order dashboard during lockdown.
  • Mentored 2000+ delivery partners across zones, enhancing service quality and ensuring 95%+ customer satisfaction.

Business Development Executive

Rycabz
01.2018 - 09.2018
  • Negotiated 10+ contracts with key stakeholders, securing long-term partnerships and improving margins by 12%.
  • Conducted in-depth competitor analysis, identifying 3 key market gaps, leading to 15% growth in new client acquisition.
  • Resolved 95%+ client issues within 24 hours, enhancing customer satisfaction and contributing to 20% repeat business growth.

Education

MBA - Supply Chain Management

Symbiosis
07.2021 - 07.2023

Master of Commerce - Commerce

Dr. Ram Manohar Lohia Awadh University
07.2016 - 07.2019

Bachelor of Commerce - Business Economics

Lucknow Christian College
07.2013 - 07.2016

Skills

Strategic leadership

Timeline

Manager - Operations

Indiagold
11.2024 - Current

City Head

Zomato Ltd
07.2022 - 11.2024

MBA - Supply Chain Management

Symbiosis
07.2021 - 07.2023

Cluster Head

Zomato Ltd
07.2019 - 07.2022

Fleet Operations Lead

Zomato Ltd
09.2018 - 04.2019

Business Development Executive

Rycabz
01.2018 - 09.2018

Master of Commerce - Commerce

Dr. Ram Manohar Lohia Awadh University
07.2016 - 07.2019

Bachelor of Commerce - Business Economics

Lucknow Christian College
07.2013 - 07.2016

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Samarjeet SinghManager - Operations