Samarjeet Singh
Manager - Operations
Gurgaon,HR
Summary
Operations expert with 7+ years experience optimizing efficiency and reducing costs in fast-paced environments. Demonstrated leadership, strategic planning, and analytical skills to build high-performing teams and streamline operational processes.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Manager - Operations
Indiagold
11.2024 - Current
- Collaborated with senior management to design and implement business strategies.
- Headed central operations across 4 verticals in the gold loan journey across 8 cities (Pan India).
- Streamlined ground operations, increasing disbursal efficiency from 38% to 79%.
- Doubled monthly disbursals from ₹21 Cr to ₹42 Cr through team restructuring and clear KRAs.
City Head
Zomato Ltd
07.2022 - 11.2024
- Delivered results under tight deadlines in a fast-paced environment, managing 3–5 high-priority projects monthly.
- Improved task efficiency by 20% through effective time management. Handling ~6k active fleet
- Boosted process efficiency by 12% and customer satisfaction by 15%.
- Owned regional P&L; reduced Cost Per Order by ₹7, saving ₹3–5L/month. Handling ~6k active fleet
- Launched rider retention programs, cutting attrition by 18%.
- Resolved 95% of rider issues within 24 hours; improved NPS by 22 points.
- Analyzed rider metrics; improved compliance by 25% and cut delays by 10%.
Cluster Head
Zomato Ltd
07.2019 - 07.2022
- Updated quality control SOPs, improving audit scores by 18% and aligning with all customer SLAs and regulatory norms.
- Designed and executed business plans that improved client satisfaction scores by 22%.
- Scaled logistics ops across 7 Tier-1 cities in UP & Uttarakhand, handling 25,000+ weekly deliveries.
- Reduced delivery cost by ₹6/order in 4 weeks, saving ~₹3L/month, while maintaining delivery partner earnings.
- Achieved record-high weekly orders (↑32%) during the cost optimization phase without service disruption.
Fleet Operations Lead
Zomato Ltd
09.2018 - 04.2019
- Streamlined fleet utilization, increasing productivity by 25% and reducing Cost Per Order (CPO) by ₹5.
- Successfully launched Z-Grocery in Lucknow, onboarding 20+ B2B clients to boost early-stage business growth.
- Led the PAN India McCain project, onboarding and training 100+ stores on Zomato’s self-order dashboard during lockdown.
- Mentored 2000+ delivery partners across zones, enhancing service quality and ensuring 95%+ customer satisfaction.
Business Development Executive
Rycabz
01.2018 - 09.2018
- Negotiated 10+ contracts with key stakeholders, securing long-term partnerships and improving margins by 12%.
- Conducted in-depth competitor analysis, identifying 3 key market gaps, leading to 15% growth in new client acquisition.
- Resolved 95%+ client issues within 24 hours, enhancing customer satisfaction and contributing to 20% repeat business growth.
Education
MBA - Supply Chain Management
Symbiosis
07.2021 - 07.2023
Master of Commerce - Commerce
Dr. Ram Manohar Lohia Awadh University
07.2016 - 07.2019
Bachelor of Commerce - Business Economics
Lucknow Christian College
07.2013 - 07.2016
Skills
Strategic leadership
Analytical and Critical Thinking
Comprehensive budget analysis
Long-term strategic planning
Critical thinking skills
Cross-functional project coordination
Timeline
Manager - Operations
Indiagold
11.2024 - Current
City Head
Zomato Ltd
07.2022 - 11.2024
MBA - Supply Chain Management
Symbiosis
07.2021 - 07.2023
Cluster Head
Zomato Ltd
07.2019 - 07.2022
Fleet Operations Lead
Zomato Ltd
09.2018 - 04.2019
Business Development Executive
Rycabz
01.2018 - 09.2018
Master of Commerce - Commerce
Dr. Ram Manohar Lohia Awadh University
07.2016 - 07.2019
Bachelor of Commerce - Business Economics
Lucknow Christian College
07.2013 - 07.2016