Aman Bejankiwar
Customer Success Solutions Consultant
Hyderabad
Summary
Dynamic and accomplished Solutions Consultant with a proven track record of delivering exceptional results in guiding and consulting enterprise accounts. Skilled in building strong customer relationships, providing valuable product configurations, and exceeding customer expectations. Recognized for attaining targets and being a top performer. I come with strong background in devising and implementing effective client solutions. Adept at fostering team collaboration to drive results and deliver value in dynamic environments. Skilled in problem-solving, strategic planning, and client engagement. Known for reliability and adaptability to evolving needs, ensuring successful project outcomes.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Customer Success Solutions Consultant
Gainsight Software Pvt Ltd
Hyderabad
09.2022 - Current
- Customer Success Solutions Consultant at Gainsight Software Pvt Ltd, responsible for delivering tailored solutions to enhance customer success and satisfaction.
- Collaborate cross-functionally to gather and analyze customer requirements, translating them into actionable strategies.
- Conduct Proof of Concept (PoC) demonstrations, showcasing the tool's benefits and guiding potential customers through its functionalities.
- Leverage analytical and communication skills to perform data analysis, generate insights, and create reports and dashboards that drive customer outcomes.
- Recommend customized product configurations, aligning with each customer’s unique technical and business requirements.
- Align with the technology program’s strategic success plans, ensuring solutions support long-term customer objectives.
- Build strong client relationships, fostering trust and identifying opportunities for upselling and cross-selling.
- Designed a risk mitigation process, leading to a 23% annual success rate improvement.
- Engage with leadership to discuss complex customer cases and devise strategic solutions based on customer segments.
Sr Associate Customer Success and Growth
Upgrad Pvt Ltd
Bangalore
08.2021 - 09.2022
- Sr. Associate – Customer Success & Growth at Upgrad Pvt Ltd, driving customer success and business growth.
- Managed a portfolio of key accounts, ensuring high customer satisfaction and successful adoption of Upgrad’s products and services.
- Built strong client relationships and aligned solutions with their business objectives, leading to increase in account revenue during tenure.
- Developed and implemented customer success strategies, enhancing retention and overall satisfaction.
- Conducted market research to identify new opportunities for business expansion and revenue growth.
- Performed data analysis and generated reports to provide insights for senior management and drive strategic decision-making.
- Led cross-functional collaboration, ensuring projects were completed on time and within budget.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Sr. Operations Associate
Cuemath Pvt Ltd
Bangalore
07.2019 - 08.2021
- Sr. Operations Associate at Cuemath Pvt Ltd, responsible for optimizing operational processes to drive efficiency and enhance customer experience.
- Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 15% increase in operational efficiency.
- Led a team of associates, providing guidance and support to ensure smooth operations and timely service delivery.
- Monitored daily operational activities, identifying areas for enhancement and streamlining workflows.
- Developed procedures for inventory management, ensuring accurate tracking of product shipments and reducing discrepancies.
- Coordinated with external vendors to procure essential materials for production processes, maintaining seamless supply chain operations.
- Managed the end-to-end development of new products, from concept to successful launch.
Education
Exec MBA ( EPGP16 ) - General MBA
IIM Kozhikode
Kozhikode 01.2024 - 12.2025
B.Tech Mech Engineering -
SRM Institute of Science And Technology
Chennai 06.2015 - 05.2019
Skills
Project Management
Accomplishments
- Awarded as Attainer of Targets in Gainsight for Q4, FY2024
- Awarded as Going Extra Mile in Gainsight for Q4, FY2023
- Awarded as the Star of Upgrad Award.
Timeline
Exec MBA ( EPGP16 ) - General MBA
IIM Kozhikode
01.2024 - 12.2025
Customer Success Solutions Consultant
Gainsight Software Pvt Ltd
09.2022 - Current
Sr Associate Customer Success and Growth
Upgrad Pvt Ltd
08.2021 - 09.2022
Sr. Operations Associate
Cuemath Pvt Ltd
07.2019 - 08.2021
B.Tech Mech Engineering -
SRM Institute of Science And Technology
06.2015 - 05.2019
Similar Profiles
Aditya MandanAditya Mandan
Sr. Customer Success Consultant - PX at Gainsight Software Pvt. Ltd.Sr. Customer Success Consultant - PX at Gainsight Software Pvt. Ltd.
Kiran DameraKiran Damera
Support Analyst at Gainsight Software Pvt. Ltd.Support Analyst at Gainsight Software Pvt. Ltd.
Deepika KulshresthaDeepika Kulshrestha
Senior Technical Writer at Gainsight Software Pvt. Ltd.Senior Technical Writer at Gainsight Software Pvt. Ltd.