AMAN BHOGAL
Bengaluru
Summary
Dynamic Client Solutions and Customer Success leader with 5+ years driving exceptional outcomes across SaaS, EdTech, Healthcare, and Biotech sectors. Expert at end-to-end client engagement, orchestrating domain expert collaboration, and executing structured problem-solving approaches. Proven ability to scope complex requirements, align multi-level stakeholders, and deploy workflow automations that boost retention and operational efficiency. Adept at leveraging data-driven insights to optimize processes and deliver measurable business value in fast-paced, cross-functional environments.
Overview
5
5
years of professional experience
Work History
AI Automation & API Consultant
Independent
02.2025 - Current
- Automated operational workflows, reducing manual workload by 60% for Shikshanam.
- Engineered CRM–LMS integration pipelines, resulting in a 25% increase in SQL-driven conversions for Umar Tazkeer.
- Developed an AI-powered scoring system, enhancing funnel accuracy by 40% for HyperQuest.
- Implemented intelligent expert routing, driving a 35% uplift in inbound leads for Sentient Biotech.
- Led scope management, cross-team collaboration, and end-to-end delivery for Expertisor Academy; architected SSO and optimized the complete frontend and backend codebase.
Key Account Manager
Graphy
03.2023 - 01.2025
- Oversaw 1,200+ high-value creator accounts, coordinating with SMEs and domain experts.
- Decreased churn from 28% to 18% and boosted retention to 90%.
- Achieved INR 1.09 crore in 30 days through automated conversion workflows.
- Enhanced CRM data accuracy and hygiene by 50%.
- Led a 30-member team for onboarding and customer success delivery.
Customer Success Manager
Even Healthcare
01.2022 - 02.2023
- Elevated CSAT scores by 25% through optimized onboarding processes and structured client communication.
- Decreased customer churn by 10% leveraging automated follow-up and retention workflows.
- Secured an INR 40 lakh B2B deal utilizing multi-layered stakeholder engagement strategies.
- Coordinated with medical experts to ensure accurate, SLA-compliant case management.
- Streamlined customer journey touchpoints to improve engagement and issue resolution times.
- Implemented data-driven feedback loops, resulting in continuous service quality improvements.
Senior Sales Associate
Stayabode
05.2021 - 05.2022
- Achieved 20% month-over-month revenue growth; closed INR 25 lakh+ in deals.
- Enhanced conversion rates through precise requirement-fit mapping and lead qualification.
- Increased sales funnel velocity by implementing automated follow-up workflows.
- Strengthened client relationships, resulting in higher retention and referral rates.
- Developed and optimized sales processes to identify and prioritize high-value opportunities.
- Leveraged analytics and feedback to continuously refine outreach and engagement strategies.
Education
BCom - Financial Accounting
Jain College
Bengaluru10-2019
Skills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
- CRM automations, REST APIs, workflow orchestration, integrations
- HubSpot, Salesforce, Airtable, Postman, Retool, TeleCRM
- Retention strategy, renewals, QBRs, onboarding, stakeholder communication
- Excellent communication
- Funnel analysis, reporting, forecasting
Accomplishments
- Recognized 6× as Top Sales Associate for consistently exceeding sales goals.
- Winner of Strategic B2B Deal Award at Even Healthcare.
- Awarded for Outstanding Problem Solving at Graphy.
- Delivered measurable impact across SaaS, EdTech, and Biotech sectors.
- Served as Vice President, Rotaract Club of SBMJC, leading multiple large-scale community initiatives.
- Organized the Shankar Mahadevan special event for differently-abled individuals.
- Directed a mega marathon with 55,000+ participants over three years, managing sponsorships, logistics, and a cross-functional volunteer team.
Timeline
AI Automation & API Consultant
Independent
02.2025 - Current
Key Account Manager
Graphy
03.2023 - 01.2025
Customer Success Manager
Even Healthcare
01.2022 - 02.2023
Senior Sales Associate
Stayabode
05.2021 - 05.2022
BCom - Financial Accounting
Jain College
Projects
- Thanglish Pro AI: Developed an AI-powered subtitle generator – live at thanglishproai.virtuatainment.in.
- Shikshanam: Built and deployed an automation suite, cutting manual workload by 60%.
- Umar Tazkeer: Engineered CRM–LMS sync automation, boosting SQL conversion rates by 25%.
- HyperQuest: Designed an AI scoring engine, improving funnel accuracy by 40%.
- Sentient Biotech: Automated expert routing, scaling inbound lead funnel by 35%.
- Umar Tazkeer LMS–CRM Automation: Enhanced course completion rates by 22% through integrated workflow development.
- AI GTM Workflow: Optimized go-to-market automation, increasing qualified pipeline by 45%.