Aman Diwakar
System Engineer
Faridabad
Summary
Dynamic and versatile IT professional with extensive experience in system engineering, administration, cloud technologies, and IT support. Expertise in designing, implementing, and maintaining on-premise and cloud-based infrastructures ensures high availability, security, and efficiency. Proficient in deploying and managing servers, networks, and cloud environments, with a strong ability to troubleshoot complex IT issues and provide exceptional technical support. A solid background in automation, system optimization, and cross-functional collaboration drives the delivery of scalable and reliable IT solutions, complemented by a comprehensive understanding of cybersecurity measures to safeguard system integrity.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Systems Engineer
HBL Engineering Limited
12.2024 - Current
- Server Administration: Managed Windows Server environments, including configuration, monitoring, and maintenance of web servers, and Microsoft 365 services.
- Hardware & Software Support: Provided end-to-end support for desktops, laptops, printers, and enterprise applications, ensuring minimal downtime.
- Inventory Management: Maintained accurate records of IT assets, procurement, and lifecycle management.
- Email Administration: Configured and managed corporate email systems, including user accounts, security policies, and troubleshooting.
- User Management: Handled Active Directory, user provisioning, access control, and permissions for secure operations.
- IT Infrastructure Implementation: Designed and deployed network and system infrastructure to meet organizational needs.
- Infrastructure Design: Developed scalable architecture plans for servers, storage, and networking solutions.
- Backup & Recovery: Implemented robust backup strategies and disaster recovery plans to ensure data integrity and business continuity.
- Security and Compliance: Applied best practices for cybersecurity, patch management, and compliance with organizational policies.
- End-to-End IT Operations: Acted as the single point of contact for all IT-related activities, ensuring the smooth functioning of systems and networks.
IT Specialist
Isourse Technologies Private Limited
03.2022 - 11.2024
- Roles and Responsibilities.
- System Design and Deployment: Design, implement, and manage on-premise and cloud infrastructures (AWS, Azure, GCP).
- Server and Network Administration: Maintain and monitor physical and virtual servers, networks, firewalls, and VPNs to ensure availability and security.
- Cloud Operations: Automate cloud deployments using IaC tools (Terraform, Ansible), optimize performance, and manage cloud resources.
- System Monitoring and Troubleshooting: Monitor system performance, diagnose, and resolve hardware, software, and network issues.
- Security & Compliance: Implement security protocols, conduct regular audits, and ensure compliance with industry standards.
- Technical Support: Provide Tier 2/3 support, troubleshoot complex issues for end-users, and guide IT support staff.
- Automation and Optimization: Automate routine tasks using scripting, and optimize system performance and resource allocation.
- Backup and Disaster Recovery: Implement backup strategies and disaster recovery plans, ensuring business continuity.
- Documentation and Collaboration: Maintain system documentation, and collaborate with cross-functional teams for seamless operations.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Support Engineer
Capital Business Systems Private Limited
11.2018 - 03.2022
- Roles and Responsibilities
- Technical Support: Provide Tier 1 and Tier 2 support to resolve hardware, software, and network issues for end-users.
- Incident Management: Troubleshoot and diagnose issues, escalating complex problems to higher support levels when necessary.
- System & Network Maintenance: Assist in the maintenance of servers, workstations, and network devices, ensuring optimal performance.
- User Training: Educate end-users on best practices, new technologies, and troubleshooting basic IT issues.
- Ticketing & Documentation: Manage and resolve support tickets, ensuring timely updates and maintaining detailed documentation of issues and resolutions.
- Hardware & Software Deployment: Install, configure, and maintain desktops, laptops, printers, and other peripherals, as well as software applications.
- Security Compliance: Ensure proper security measures are followed, including password policies and antivirus installations.
- Backup & Recovery: Assist in backup operations and ensure that data recovery processes are properly followed in case of system failure.
- Collaboration & Reporting: Collaborate with system administrators, network engineers, and other IT staff to resolve complex issues and report progress to management.
Education
Masters of Computer Application - MCA
Indira Gandhi National Open University
Delhi 04.2001 -
Bachelor of Computer Application - BCA
Maharishi Dayanand University
Faridabad08.2017
Senior Secondary - Commerce
Board of School Education Haryana
Faridabad03.2014
Skills
Azure Administrator
Certification
Azure Administrator 104, Microsoft
Timeline
Systems Engineer
HBL Engineering Limited
12.2024 - Current
IT Specialist
Isourse Technologies Private Limited
03.2022 - 11.2024
IT Support Engineer
Capital Business Systems Private Limited
11.2018 - 03.2022
Masters of Computer Application - MCA
Indira Gandhi National Open University
04.2001 -
Bachelor of Computer Application - BCA
Maharishi Dayanand University
Senior Secondary - Commerce
Board of School Education Haryana