Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Accomplishments
Work Preference
Languages
Project
Timeline
Aman Dwivedi

Aman Dwivedi

Operations Specialist
Greater Noida
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law

Summary

Passionate about elevating businesses through efficient processes, enhanced client experiences, and strategic innovation in the logistics and electric vehicle sectors. Skilled in streamlining operations, boosting profitability, and ensuring exceptional customer satisfaction by cultivating strong partnerships. Specializes in optimizing workflows to maximize productivity and minimize expenses while maintaining high quality. Adept at leading teams of technical experts to achieve excellence in performance and reliability. Develops impactful sales tactics tailored to unique industry challenges and implements actionable insights from valuable customer input. Let's join forces as we navigate today's dynamic markets together! Connect with me to discover how my experience can drive success for your organization. #OperationsExcellence #CustomerSatisfaction #EVIndustryGrowth.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
2
2
Certificates

Work History

Operations Manager

Sheru
7 2022 - Current
  • Managed a team of Technicians, Stations executives, Field executives and oversaw daily operations to ensure compliance with company policies and procedures
  • Develop and implement strategies to optimize field operations, improve productivity, and reduce costs
  • Collaborated closely with Sales Team to establish targets and achieve them consistently
  • Collaborate with cross-functional teams to coordinate field activities and resolve operational issues within given TAT
  • Data analytics expert, leveraging key metrics to inform pivotal choices aimed at enhancing various facets - consumer, shareholders', employees, and overall corporate prosperity
  • Oversaw numerous customer locations, continually refining offerings per usage patterns and internal intelligence
  • Contributed to Product Requirements Documents (PRDs), facilitating technology integrations
  • Recruited, coached, and supervised frontline leaders, guiding a sizable crew of over 70 professionals
  • Conduct regular site visits to inspect work quality, enforce safety standards, and provide feedback to team members.

Operations Manager

Logisch Technologies Pvt. Ltd.
05.2021 - 07.2022
  • Skilled at fostering collaboration among cross-functional groups like LOBs, Internal Audit, Senior Management, and beyond-ensuring smooth communication channels and task oversight
  • Liaison with external partners, spearheading requisite adjustments to personalize offered solutions and amplify effectiveness
  • Strategically selecting suppliers, bargaining agreements, controlling expenditure, mitigating supplier risk factors, guaranteeing service provision
  • Accountable for the full spectrum of sales activities spanning lead generation to sealing transactions aligned with specific demands and necessities
  • Close coordination with providers throughout everyday interactions, nurturing mutually beneficial ties
  • Keeping consumers informed regarding offers and incentives.

Team Lead

ValueScale Technologies Pvt. Ltd.
05.2019 - 04.2021
  • Trimble 24x7 Support- Trimble Mobility Solution
  • Tracking of IOCL fleet almost 24000
  • DGC-IT Project - Dogra Group of Company with the consistent compliance of 90%
  • QRT 24x7 Support -Dogra Group of Company
  • Managing Team of 15 members along with their Roaster, Attendance, Reimbursement
  • Preparing the SOPs of SOS Panic Calls, Software Calls, and NRD Resolution
  • Conducting Team Performance Meeting weekly ensuring fewer flags in agent reports.

Project Manager

EP Infoways Pvt. Ltd.
11.2015 - 04.2019
  • Handling Healthcare Project of Wipro GE Healthcare Mumbai (Mobilization, Selection, Documentation, Counselling, Training, Internship, Placements)
  • Placement of the enrolled students on various projects of PMKVY ( Pradhan Mantri Kaushal Vikas Yojna)
  • Counselling students for the project of Hotel Management by Tata Institute of Social Sciences
  • Mumbai
  • Spearhead a team of 12 associates by building enthusiasm
  • Listening to feedback and implementing solutions that ensure we exceed our goal
  • Actively monitor key performance matrices of sales team and identify challenges.

Education

PGDBA - Human Resources Management/Personnel Administration, General

Symbiosis Institute of Management Studies
01.2017 - 01.2019

Bachelor of Commerce - BCom - Human Resources Management/Personnel Administration, General

Delhi University
01.2013 - 01.2017

Skills

power bi

Certification

Power BI for Beginners

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Promoted to Operations Manager after 6 months with the company.
  • Reduced operational expenses by 25% by streamlining branch operations.
  • Resolved product issue through consumer testing.
  • Increased company savings by 50% through corporate consensus-building and cross-functional geographical team coordination and development.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementPersonal development programsHealthcare benefitsWork-life balanceCompany CultureFlexible work hoursWork from home optionTeam Building / Company Retreats

Languages

English
Hindi
Punjabi
German
Urdu

Project

WIPRO GE Healthcare Project 

Timeline

Power BI for Beginners
10-2024

AWS for Beginners

10-2024
Operations Manager - Logisch Technologies Pvt. Ltd.
05.2021 - 07.2022
Team Lead - ValueScale Technologies Pvt. Ltd.
05.2019 - 04.2021
Symbiosis Institute of Management Studies - PGDBA, Human Resources Management/Personnel Administration, General
01.2017 - 01.2019
Project Manager - EP Infoways Pvt. Ltd.
11.2015 - 04.2019
Delhi University - Bachelor of Commerce - BCom, Human Resources Management/Personnel Administration, General
01.2013 - 01.2017
Operations Manager - Sheru
7 2022 - Current

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Aman DwivediOperations Specialist