AMAN GULATI
Sportsts Operations | Social Media
Gurugram
Summary
Dynamic Aviation Professional with 5+ years of experience in customer relations, digital marketing, crossfunctional team management and sports management. I have developed proficiency in social media marketing, email marketing, and campaign management. Additionally, I also possess relevant operational experience in the sports industry having worked with the Indian Premier League (IPL). I am a team player with high energy & I am eager to bring my innovative thinking to your company.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
2
2
Languages
Work History
Security Coordinator IPL Play-Off
Gujarat Cricket Association
05.2024 - 05.2024
- Managed security operations for high-stakes IPL 2024 Qualifier 1 & Eliminator match
- Established strategic alliances with local law enforcement to ensure the security of spectators and optimize on-ground traffic management
- Coordinated with healthcare facilities to offer immediate assistance in case of emergencies
- Actively coordinated with contracted security firms to provide impenetrable security coverage at the stadium
- Implemented advanced barricading and access control measures to uphold stadium security
- Managed end-to-end secure transportation of players and commentators, ensuring 100% safety during transit
- Enforced strict policies to prevent unauthorized access to the field of play (FOP)
Venue Operations
Gujarat Titans
03.2024 - 05.2024
- Spearheaded fan safety initiatives, successfully orchestrating the movement of over 100,000 attendees at Gujarat Titans matches in the Narendra Modi Stadium
- Managed a team of 40+ local security & volunteers for end-to-end security coverage
- Executed robust security protocols for the players during match and practice sessions
- Fostered proactive cooperation with local law enforcement to ensure complete security & protection
- Enforced strict access control procedures, admission policies and installation of thorough stadium barricading to prevent unauthorized entry
- Managed instant golf cart arrangements & movement for the disabled, elderly, and VIP attendees
Senior Executive - Social Media
InterGlobe Aviation (IndiGo)
03.2019 - 10.2022
- Drove cross-channel marketing, boosting engagement on major platforms
- Managed content for brand & employee pages, enhancing digital presence
- Collaborated with 67+ airport teams for authentic aviation content creation
- Developed content calendars for consistent post & promotion delivery
- Created tailored content, increasing organic growth & reach on social media
- Aligned marketing with Sales, HR, & Branding for achieving business objectives
- Executed influencer strategies for destination promotion & visibility
- Monitored campaigns with analytics, optimizing social media performance
- Analyzed campaigns, providing insights to improve future strategies
- Presented data reports to aid operational efficiency & strategic decisions
- Collaborated with cross-functional teams, including PR, airports etc to ensure seamless event execution.
Executive - Customer Relations
InterGlobe Aviation (IndiGo)
05.2017 - 02.2019
- Optimized email correspondence for Appellate and Nodal officers, ensuring efficient resolutions
- Implemented prompt passenger follow-up calls to expedite the grievance resolution turnaround time
- Proactively addressed Customer no-show, Mishandled Baggage (MHB), and Gate no-show incidents to boost customer satisfaction levels
- Skillfully handled grievance procedures adhering to Directorate General of Civil Aviation (DGCA) standards & protocols
Education
BACHELORS IN HOTEL MANAGEMENT -
AMITY UNIVERSITY
Skills
- Social Media Marketing (SMM)
- Content Marketing
- Market Research & Data Analysis
- Marketing Strategy
- Attention To Detail
- Crowd Control
- Large Scale Events
- Cricket
Personal Information
Date of Birth: 06/16/93
Timeline
Security Coordinator IPL Play-Off
Gujarat Cricket Association
05.2024 - 05.2024
Venue Operations
Gujarat Titans
03.2024 - 05.2024
Senior Executive - Social Media
InterGlobe Aviation (IndiGo)
03.2019 - 10.2022
Executive - Customer Relations
InterGlobe Aviation (IndiGo)
05.2017 - 02.2019
BACHELORS IN HOTEL MANAGEMENT -
AMITY UNIVERSITY
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