Aman Khan
Hyderabad
Summary
Process Executive with expertise in customer relationship management and technical support, skilled in coordinating schedules and resolving technical issues to improve service delivery. Demonstrated success in managing service desk operations and enhancing team collaboration. Strong communication and problem-solving abilities contribute to process optimization and improved user experience.
Overview
6
6
years of professional experience
Work History
Sr. Process Executive.
Copart
Hyderabad
11.2022 - Current
- Handled client calls to address queries and provide effective solutions.
- Executed account unlocks and password resets promptly.
- Implemented efficient ticketing system to monitor service desk tickets and troubleshoot incidents.
- Added users in Active Directory to maintain access controls.
- Managed administrative tasks to enhance team operations.
- Coordinated schedules and meetings for cross-functional teams to ensure alignment.
- Facilitated communication between departments to optimize information flow.
- Delivered general administrative support to staff members as needed.
Administrator
Wipro
Hyderabad
02.2022 - 06.2022
- Escalated technical issues to relevant teams for swift resolution.
- Notified all stakeholders regarding P1 incidents promptly.
- Managed user permissions and access in Active Directory.
- Conducted Microsoft Level 1 troubleshooting for software issues.
- Performed hardware troubleshooting for laptops, printers, and network problems.
- Executed account unlocks and password resets efficiently.
- Opened and closed logs systematically to maintain accurate records.
Process Executive
Cognizant
Hyderabad
08.2019 - 01.2022
- Delivered technical support to company users regarding IT-related challenges and account management.
- Led customers through installation and maintenance of multiple products or services.
- Mitigated hardware, software, and networking problems for improved user satisfaction.
- Conducted in-depth analysis of customer issues, detailing findings and resolutions.
Education
Bachelor of Science - Computers Application.
Post Graduation Autonomous Collage.
Chhindwara07-2019
High School Diploma -
St. Joseph School
Chhindwara05-2014
Skills
- Active Directory management
- Ticketing systems
- Technical troubleshooting
- Customer relationship management
- Communication skills
- Team collaboration
- Record keeping
- Problem solving
- Time management
- Microsoft Word
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Arabic
Elementary (A2)
A2
Timeline
Sr. Process Executive.
Copart
11.2022 - Current
Administrator
Wipro
02.2022 - 06.2022
Process Executive
Cognizant
08.2019 - 01.2022
Bachelor of Science - Computers Application.
Post Graduation Autonomous Collage.
High School Diploma -
St. Joseph School