Veerayya S
Bangalore
Summary
Dynamic Senior Technical Process Executive at Infosys with expertise in Active Directory management and troubleshooting processes. Proven track record in enhancing customer satisfaction through prompt issue resolution and effective communication. Skilled in software installation and account administration, driving operational efficiency and reliability in IT support.
Overview
2
2
years of professional experience
Work History
Senior technical process executive
Infosys
Bengaluru, Karnataka
09.2024 - Current
- Resolved customer complaints promptly and professionally to maintain satisfaction and trust.
- Managed user accounts in Active Directory, ensuring seamless access and security.
- Escalated unresolved technical issues to appropriate internal teams for efficient resolution.
- Provided first-level technical support for IT-related concerns, enhancing system reliability.
- Uninstalled and reinstalled software applications, addressing username problems and connectivity issues.
- Verified hardware and software setup, correcting email irregularities to ensure functionality.
- Delivered troubleshooting support, including password resets and printer configurations.
- Utilized knowledge base articles to quickly resolve common user issues.
Business Development Executive
Blue Chip Informatics Pvt. Ltd.
Bengaluru
11.2023 - 03.2024
- Answered customers' questions regarding products, prices and availability.
- Set up appointments for Syteline Projects in an effort to land new business opportunities with prospective customers.
- Identified valuable leads through several key methods, including social media, networking events and targeted marketing.
Education
Bachelor of Computer Application - Computer Science
RJS First Grade College
Bengaluru, KA09-2022
CEBA - Computer Science
KRJS PU College
Bengaluru, KA04-2017
SSLC -
Christ King Public School
Bengaluru, KA04-2015
Skills
- MySQL
- HTML
- CSS
- Active Directory management
- Troubleshooting processes
- Software installation
- Account administration
- Application installations
- Adobe Photoshop
- Adobe Illustrator
Projects
E-Commerce Website, Coded a program for online adoption and supplies for pets, with categories of pets, automatic update on availability of items. Payment portal installation and live tracking of delivery status. Hostel Management System, Time tracking system on in and Out of the person. Payment updates. Online booking of rooms. Event Calendars. Package details on the rooms selections. Payment gateway. Data storage of each individual. Flappy Game, Basic game developed for college fun fair.
Hobbies and Interests
- Listening to Music
- Bike Riding
- Travelling
Languages
- English
- Kannada
- Hindi
- Tamil
- Telugu
Timeline
Senior technical process executive
Infosys
09.2024 - Current
Business Development Executive
Blue Chip Informatics Pvt. Ltd.
11.2023 - 03.2024
Bachelor of Computer Application - Computer Science
RJS First Grade College
CEBA - Computer Science
KRJS PU College
SSLC -
Christ King Public School
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