Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Personal Information
Internship
Timeline
Generic
PRAJWAL S P

PRAJWAL S P

Hassan

Summary

  • I am a results-driven and customer-focused professional with two years of experience in building strong relationships with clients and exceeding business targets. I possess excellent communication, negotiation and problem-solving skills that enable me to manage complex accounts and collaborate effectively with cross-functional teams. I am passionate about understanding client's needs and providing solutions that add value to their business. I am excited about the opportunity to join a dynamic team and contribute to the growth of the company.
  • Proactive self-starter who can prioritize tasks and work independently in a fast-paced environment.
  • Have good expertise in building strong relationship with customers and suppliers by maintaining
  • Open communication and delivering on promises.
  • Worked on Applications - Service Now, Salesforce, SAP Business & Active Directory, Jira
  • Hands on experience in creating meaningful dashboards and compelling visualization leveraging
  • Power BI , MySql , MS Excel and MS Power Point.

Certified Technical Support Engineer with a solid background in troubleshooting and resolving complex technical issues while maintaining high customer satisfaction rates. Skilled in various programming languages, network configurations, and system diagnostics. Known for providing efficient solutions to hardware and software problems and contributing positively to team performance. Proven ability to translate complex concepts into layman's terms enhancing user understanding.

Overview

3
3
years of professional experience

Work History

Senior Technical Process Executive

Infosys BPM Ltd.
Bengaluru
10.2021 - Current
  • Working on streaming Operations i.e Vertical Business with Mercedes Benz (Daimler Project) based in Australia & New Zealand (APAC region) on incident and request management with >95% customer satisfaction
  • Working on APAC region for Mercedes Benz Cars & Vans Dealers (External Users) and their clients (Internal Users) based on the requirement of Appointment, Amendments & Departure request using more than 25 applications
  • Conducted training on Customer & Technical Support team which included email, voice and chat etiquettes that increased in smoothness of process resulting in a positive way to clients & vendors

Intern

WyzMinds Solutions
  • Maintaining database for Advait Hyundai
  • Writing queries in MySQL for uploading data for database

Education

BACHELOR OF - Computer Application

MIT First Grade College
Mysore
01.2020

PUC - PCME

M.KRISHNA PU COLLEGE
HASSAN
01.2016

X -

Anugraha Vidya Samusthe
HalliMysore
01.2014

Skills

  • Technical Support
  • Application support
  • IT service management
  • Customer support
  • Workflow Analysis
  • Operations management
  • Escalation support
  • Customer support strategy
  • Software installation
  • Teamwork and collaboration
  • Debugging techniques
  • Network troubleshooting
  • Ticket management
  • Training and mentoring
  • Service calls
  • Support system management

Languages

  • Kannada
  • English

Hobbies and Interests

  • Playing Cricket
  • Watching movies

Disclaimer

I am hereby to declare that the information furnished above is true to the best of knowledge and belief., Bengaluru

Personal Information

  • Date of Birth: 10/17/98
  • Gender: MALE

Internship

Intern, Wyzminds Solutions, 3 months, Maintaining database for Advait Hyundai, Writing queries in MySQL for uploading data for database

Timeline

Senior Technical Process Executive

Infosys BPM Ltd.
10.2021 - Current

Intern

WyzMinds Solutions

BACHELOR OF - Computer Application

MIT First Grade College

PUC - PCME

M.KRISHNA PU COLLEGE

X -

Anugraha Vidya Samusthe
PRAJWAL S P