Imtiyaz Mulla
Semior Technical Process Exuctive
Gokak
Summary
I am looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the organization's growth and to enhance my knowledge about new and emerging trends in the IT sector.
Overview
4
4
years of professional experience
17
17
years of post-secondary education
5
5
Languages
Work History
Senior Technical Process Executive
Infosys BPM Limited
Pune
03.2021 - Current
- Provide IT-Service Desk L1/L2 support of applications and manage request tickets or incidents through the Service Now IT-Service Desk application
- Handle escalation tickets
- Reset network password and unlock user account, troubleshoot SSO issues
- Create and manage RSA tokens for users and Resolve VPN connectivity issues
- Provide basic troubleshooting related to VMware Horizon Client
- Create and manage Active Directory groups in different domains, as well as Create Service / Admin account of user
- Create and manage Distribution List and Shared mailbox, Manage Shared Drive / Network Drive access and mapping to the user machine
- Manage user authentication on the system via Azure MFA and Active Directory And Manage user email account using Azure & Microsoft Exchange Admin portal
- Working with the onboarding team to provide users with the requested application access
- Dispatch request tickets to the appropriate queue after completing all basic troubleshooting
- Perform upgrade/maintenance of system and software applications using ACME SCCM
- Manage user and computer properties on systems like SSO, MFA, and AD
- Provided end-user support, resolving technical issues quickly and effectively to maintain smooth operations.
Education
BBA - Information And Communication Technology
06.2014 - 03.2020
High School Diploma -
08.2012 - 05.2014
High School Diploma -
04.2002 - 03.2012
Skills
Filmier with Software center issue
Installing the application using SCCM
Technical Support & Troubleshooting
Operating System Expertise, eg, Windows, macOS, Linux
Customer Service & Communication Skills
Ticketing System, eg, ServiceNow, Zendesk
Network Configuration & Support
Remote Support Tools, eg, Bomgar,TeamViewer, AnyDesk
Hardware Installation & Maintenance
Problem-Solving & Critical Thinking
Security Protocols, eg, VPN, MFA
Specialized Software Support, eg, Microsoft Office, Adobe Suite
Extra-Curricular Activities
Strong knowledge of Linux REDHAT and AWS Understanding of Microsoft Office Cloud Concepts
Disclaimer
I, as a result of this, declare that the above-written particulars are true and correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 03/18/95
- Gender: Male
Additional Information
Hands On experience on linux and pursuing RHCSA certification
- Linux OS (Installation and configuration).
- Managing Files, Users and Group Permissions.
- Future task scheduling.
- Package Installation with YUM and RPM.
- Archiving and Transferring Files.
- Managing partition with LVM.
- Disk Management.
- Swap Memory.
- Managing RHEL Networking NMCLI
- Control Service & Demons.
- SSH (Remote file transfer).
- Firewall Management.
- SELinux
Timeline
Senior Technical Process Executive - Infosys BPM Limited
03.2021 - Current
Padmaraj Ariga Bharatesh College of Business Administration - BBA, Information And Communication Technology
06.2014 - 03.2020
Abul Kalam Azad College of Gokak - High School Diploma,
08.2012 - 05.2014
Sri Duradundeshwar Punyaranya High School Arabhavimath - High School Diploma,
04.2002 - 03.2012