Abhinandan S
Bangalore
Summary
IT support specialist with more than 13+ years of experience. Committed to handling complex issues by providing excellent assistance with technology. Contributing as SME to a vibrant IT team, I'm looking to use my knowledge in systems administration, support, and troubleshooting.
Overview
17
17
years of professional experience
Work History
Senior Technical Process Executive
Infosys BPM Ltd.
12.2021 - Current
- Responsible for L1 technical support for Intel employees
- Coordinated secure system access of users to various department systems and platforms.
- Handled Access related issues using Intel AGS (Access Governance System) and Active Directory.
- Managed software distributions (installation and uninstallation) on MS Company Portal and troubleshooting of software related issues.
- Browser sync and browser troubleshooting.
- Handled calls, chats, emails and web tickets on ServiceNow.
- Managed ServiceNow INC tickets raised by Intel employees with timely resolution or triages as per SOPs.
Senior Process Executive
Infosys BPM Ltd.
01.2021 - 12.2021
- Responsible for handling billing-related issues for Google Cloud support
- Responsible for email, calls and chat support
Senior Executive - Guest Relations
24 Tech Hotel, Prestige Group
09.2011 - 05.2019
- Responsible for handling all front office functions including reservations, resolving grievances and ensuring good customer service.
- Supervised housekeeping, maintenance and service staff.
Customer Service Specialist
Accenture Services Pvt. Ltd.
11.2009 - 09.2011
- Responsible for handling calls and written communication to customers while minimizing escalations and maintaining exceptional standards
Corporate Sales Executive
Eagleton - The Golf Resort
05.2008 - 09.2009
- Generating new business from companies and high net worth individuals
- Retaining existing business and increasing revenue by regular follow up and customer service
Education
Bachelors - Hotel Management
Acharya Institute of Management And Sciences
Bengaluru, India01.2008
Pre-University -
Hyderabad Karnataka Education Society (HKES)
Bengaluru, India01.2004
Skills
- Basic troubleshooting for SAP
- Technical Troubleshooting and Issue Resolution
- Hardware and Software Installation/Configuration
- Customer Service
- Documentation and Knowledge Management
- ITIL Best Practices
- Microsoft Office Suite
- Application support
Timeline
Senior Technical Process Executive
Infosys BPM Ltd.
12.2021 - Current
Senior Process Executive
Infosys BPM Ltd.
01.2021 - 12.2021
Senior Executive - Guest Relations
24 Tech Hotel, Prestige Group
09.2011 - 05.2019
Customer Service Specialist
Accenture Services Pvt. Ltd.
11.2009 - 09.2011
Corporate Sales Executive
Eagleton - The Golf Resort
05.2008 - 09.2009
Bachelors - Hotel Management
Acharya Institute of Management And Sciences
Pre-University -
Hyderabad Karnataka Education Society (HKES)
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