Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abhinandan S

Bangalore

Summary

IT support specialist with more than 13+ years of experience. Committed to handling complex issues by providing excellent assistance with technology. Contributing as SME to a vibrant IT team, I'm looking to use my knowledge in systems administration, support, and troubleshooting.

Overview

17
17
years of professional experience

Work History

Senior Technical Process Executive

Infosys BPM Ltd.
12.2021 - Current
  • Responsible for L1 technical support for Intel employees
  • Coordinated secure system access of users to various department systems and platforms.
  • Handled Access related issues using Intel AGS (Access Governance System) and Active Directory.
  • Managed software distributions (installation and uninstallation) on MS Company Portal and troubleshooting of software related issues.
  • Browser sync and browser troubleshooting.
  • Handled calls, chats, emails and web tickets on ServiceNow.
  • Managed ServiceNow INC tickets raised by Intel employees with timely resolution or triages as per SOPs.

Senior Process Executive

Infosys BPM Ltd.
01.2021 - 12.2021
  • Responsible for handling billing-related issues for Google Cloud support
  • Responsible for email, calls and chat support

Senior Executive - Guest Relations

24 Tech Hotel, Prestige Group
09.2011 - 05.2019
  • Responsible for handling all front office functions including reservations, resolving grievances and ensuring good customer service.
  • Supervised housekeeping, maintenance and service staff.

Customer Service Specialist

Accenture Services Pvt. Ltd.
11.2009 - 09.2011
  • Responsible for handling calls and written communication to customers while minimizing escalations and maintaining exceptional standards

Corporate Sales Executive

Eagleton - The Golf Resort
05.2008 - 09.2009
  • Generating new business from companies and high net worth individuals
  • Retaining existing business and increasing revenue by regular follow up and customer service

Education

Bachelors - Hotel Management

Acharya Institute of Management And Sciences
Bengaluru, India
01.2008

Pre-University -

Hyderabad Karnataka Education Society (HKES)
Bengaluru, India
01.2004

Skills

  • Basic troubleshooting for SAP
  • Technical Troubleshooting and Issue Resolution
  • Hardware and Software Installation/Configuration
  • Customer Service
  • Documentation and Knowledge Management
  • ITIL Best Practices
  • Microsoft Office Suite
  • Application support

Timeline

Senior Technical Process Executive

Infosys BPM Ltd.
12.2021 - Current

Senior Process Executive

Infosys BPM Ltd.
01.2021 - 12.2021

Senior Executive - Guest Relations

24 Tech Hotel, Prestige Group
09.2011 - 05.2019

Customer Service Specialist

Accenture Services Pvt. Ltd.
11.2009 - 09.2011

Corporate Sales Executive

Eagleton - The Golf Resort
05.2008 - 09.2009

Bachelors - Hotel Management

Acharya Institute of Management And Sciences

Pre-University -

Hyderabad Karnataka Education Society (HKES)
Abhinandan S