Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Purvesh Gunge

Pune

Summary

Dynamic Senior Technical Process Executive at Infosys with a proven track record in troubleshooting complex issues and enhancing operational efficiency. Detail-oriented and customer-focused IT Support Executive with proven experience in providing timely and effective technical assistance. Skilled in global IT support and troubleshooting hardware/software issues, managing user accounts, and maintaining system performance across diverse IT environments. Adept at ensuring minimal downtime and delivering quality support in fast-paced settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Technical Process Executive

Infosys
Pune
02.2024 - 04.2025
  • Assisted in troubleshooting complex technical problems by providing accurate diagnosis of root cause issues.
  • Provided company users with tech support for IT problems and account maintenance.
  • Procured IT resources for strategic and operational computing requirements.
  • Analyzed workflows and established priorities for daily operations.

Technical Support & Operation Management

Technical Trade Consultancy Pvt Ltd
Pune
03.2022 - 12.2023
  • Identifying hardware and software solutions & Troubleshooting technical issues also Diagnosing and repairing faults.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking to customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Supporting the roll-out of new applications Or updates.
  • Managing multiple cases at one time.
  • Ensure all operations are carried on in an appropriate, cost-effective way Improving operational management systems, processes and best practices.
  • Plan and managing Workshop Venues and oversee entire training facility.
  • Help the organization's processes remain legally compliant.
  • Formulate strategic and operational objectives.
  • Examine financial data and use them to improve profitability.
  • Perform quality controls and monitor service with clients feedback.
  • Train and supervise staff (Mainly Sales Team)

Assistant Sales Manager

Perfect Auto Solutions
Pune
02.2017 - 07.2019
  • Successfully followed all sales processes to ensure efficient and effective sales operations.
  • Expertly handled CRM system for lead management, ensuring accurate and organized customer data.
  • Implemented strategic sales techniques to drive revenue growth and achieve sales targets.
  • Demonstrated exceptional negotiation and persuasion skills to close deals and secure new business opportunities.
  • Collaborated with cross-functional teams to develop and execute sales strategies, resulting in increased market share.
  • Provided exceptional customer service, building strong relationships and ensuring customer satisfaction.
  • Effectively managed sales team, providing guidance, training, and support to maximize their performance.

Education

Master's - computer Application

Pune university
Pune, Maharashtra
04.2024

Bachelor in Business Administrator BBA-CA -

SPPU
Pune, Maharashtra
04.2022

HSC -

R L T College of Science Akola
Akola, Maharashtra
03.2015

SSC -

MES Highschool Mehkar
Mehkar, Maharashtra
03.2013

Skills

  • Ability to work hard
  • Creative
  • Self-confident
  • Management
  • Collaborative Problem Solving
  • Strategic Planning
  • Proofreading
  • Computer Networking
  • MongoDB
  • SQL
  • NET
  • Red Hat System Administrator
  • Cyber Security Certified
  • MS-Office
  • Ethical Hacking Certified
  • Computer Hardware Networking Administrator
  • Operations Management
  • Technical Support
  • CRM Software

Certification

  • Red hat certified System Administrator
  • Red hat certified System Engineer
  • Networking by comptia

Languages

  • English
  • Hindi
  • Marathi (Marāṭhī)

Timeline

Senior Technical Process Executive

Infosys
02.2024 - 04.2025

Technical Support & Operation Management

Technical Trade Consultancy Pvt Ltd
03.2022 - 12.2023

Assistant Sales Manager

Perfect Auto Solutions
02.2017 - 07.2019

Master's - computer Application

Pune university

Bachelor in Business Administrator BBA-CA -

SPPU

HSC -

R L T College of Science Akola

SSC -

MES Highschool Mehkar

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Purvesh Gunge