Aman Kulkarni
Senior Business Analyst | QA & Product Quality Specialist
Pune
Summary
Senior Business Analyst and Quality Analyst with 15+ years of experience in delivering high-quality software solutions across banking, telecom, and technology domains. Expertise in requirement gathering, API and functional testing, and end-to-end QA lifecycle management. Proven ability to reduce defect leakage, improve release quality, and streamline processes through data-driven insights and cross-functional collaboration. Skilled in Agile environments, stakeholder communication, and driving continuous improvement initiatives.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Quality Analyst
Tata Consultancy Services
06.2024 - 12.2025
- Reduced issue resolution time by ~20% through structured defect tracking and cross-team coordination
- Led end-to-end QA for mobile applications (iOS TestFlight & Android APK), ensuring high-quality releases
- Designed and executed functional and regression test strategies across multiple product cycles
- Improved bug reporting quality, accelerating developer fix turnaround
- Collaborated with product, design, and development teams to prioritize and triage defects
- Contributed to QA process improvements and supported automation initiatives
Business Analyst
Tata Consultancy Services
04.2021 - 06.2024
- Gathered and documented business requirements, translating them into clear functional specifications
- Created user stories and acceptance criteria to support Agile development
- Conducted API testing using Postman and validated UI workflows for seamless integration
- Led Agile ceremonies including sprint planning, backlog grooming, and daily stand-ups
- Managed deployments and coordinated release activities across teams
- Documented processes and scenarios on Confluence for knowledge sharing
- Acted as a bridge between business stakeholders and technical teams
Quality Analyst
Tata Consultancy Services
07.2020 - 05.2021
- Monitored and evaluated customer interactions for a banking client to ensure compliance with quality standards
- Managed ~30 customer interactions daily via calls and emails
- Calculated and published quality scores to track team performance
- Contributed to maintaining high service quality and operational efficiency
Information Processing Specialist
Tata Consultancy Services
08.2018 - 06.2020
- Managed accounts for a telecommunications client supporting 150+ active users
- Handled 25–30 daily queries, acting as a liaison between users and technical teams
- Reduced issue resolution time by ~20% through effective coordination
- Analyzed operational data to support business processes
- Identified inefficiencies and contributed to process improvement initiatives
Sr. Business Development Executive
Quantivia Technologies pvt ltd
01.2015 - 12.2016
- Contributed to revenue growth through client acquisition and relationship management
- Improved operational efficiency, supporting a 25% increase in revenue
Sr. Lead Generation Executive
Sai Gunina ITES
05.2014 - 01.2015
- Managed lead generation campaigns and client engagement initiatives
Senior Technical Support Associate
Mphasis
06.2011 - 12.2012
- Provided technical support for enterprise applications including Active Directory, SAP, and AS400
- Resolved system, access, and performance issues for end-users
- Provided remote support for customers located across multiple regions, adeptly addressing diverse needs while maintaining a consistent level of service excellence.
Accomplishments
- Reduced issue resolution time by ~20% across multiple roles
- Successfully led QA for multiple mobile application releases
- Improved defect tracking and reporting processes
- Enhanced cross-team collaboration in Agile environments
Core Skills
- Business Analysis & Requirement Gathering
- Functional & Regression Testing
- API Testing (Postman)
- Agile & Scrum
- Test Case Design & Execution
- Stakeholder Communication
Tools & Technologies
- Confluence
- AWS (EC2, Lambda)
- CI/CD Pipelines
- Mobile Testing (iOS, Android)
Interests
Motorcycle racing, Computers and technology, Music
Timeline
Quality Analyst
Tata Consultancy Services
06.2024 - 12.2025
Business Analyst
Tata Consultancy Services
04.2021 - 06.2024
Quality Analyst
Tata Consultancy Services
07.2020 - 05.2021
Information Processing Specialist
Tata Consultancy Services
08.2018 - 06.2020
Sr. Business Development Executive
Quantivia Technologies pvt ltd
01.2015 - 12.2016
Sr. Lead Generation Executive
Sai Gunina ITES
05.2014 - 01.2015
Senior Technical Support Associate
Mphasis
06.2011 - 12.2012