MITHUN KUMAR
Quality Analyst
Delhi
Summary
To secure a responsible career opportunity to utilize my training and skills,while making a significant contribution to the success of the organization.
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
3
3
years of professional experience
2017
2017
years of post-secondary education
Work History
Quality Analyst
SBI CARDS
05.2023 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Streamlined defect tracking process, ensuring timely resolution of issues and maintaining high customer satisfaction.
Customer Complaint Resolution Executive
Quess Corp Limited
03.2022 - 05.2023
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
- Created and revised procedures, checklists and job aids to reduce errors.
Education
Master of Business Administration -
Bachelor of Business Administration - undefined
Intermediate Education -
BiharBoard
07.2025 - 12.2017
High School - undefined
CBSE Board
Skills
Quality improvement
Continuous improvement
Audit processes
Quality processes
Timeline
Intermediate Education -
BiharBoard
07.2025 - 12.2017
Quality Analyst
SBI CARDS
05.2023 - Current
Customer Complaint Resolution Executive
Quess Corp Limited
03.2022 - 05.2023
Bachelor of Business Administration - undefined
High School - undefined
CBSE Board
Master of Business Administration -
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