Aman Kumar

• Managing a team of 50+ team members and Provides guidance to junior team members during complex problem-solving exercises, cultivating a supportive work environment that encouraged professional development.
• Served as a key liaison between the quality department and other functional areas within the company, facilitating effective communication on all matters related to product quality and performance.
• Reduced defect rates with rigorous inspection protocols, ensuring all products met established standards.
• Assess agent performance.
• Data analysis and interpretation.
• Quality standards development.
• Conduct quality assurance evaluations.
• Internal and external calibration with operations.
• Root cause analysis.

1) We go through US clients' background verifications.

2) Indulge in different types of verifications such as Employment, Education, Criminal etc.

Roles and Responsibilities:

• Managing a team of 35+ resources from different line of business.
• Client, Customer and Team management.
• Driving team's performance and ensuring scores are met consistently.
• Prevention of non-compliance activities by thorough dip-checks at regular intervals.
• Regular Audits and refreshers for associates on a tool called QPE.
• Oversaw complaint resolution processes while maintaining open communication channels between departments involved, fostering collaboration.

• Improved gym safety standards by conducting regular equipment inspections and maintenance checks.
• Increased member knowledge of proper exercise techniques, reducing risk of injury during workouts.
• Managed gym schedules efficiently, balancing class offerings and instructor availability for optimal member experience.