Pooja N
Bengaluru,KA
Summary
To be focused on improving the productivity, increasing the efficiency and enhance the quality with constant learning and contribution to the organization which allows to grow professionally and as individual. Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sr. Quality Associate
Amazon Development Centre
08.2022 - Current
- Performing Quality Audits for a task performed by the operation team
- Root causes analysis for the surveys received from the customer
- Publishing the weekly survey response report, Quality Audit report
- Reduced process gaps by effectively training new hires on best practices and protocols
- Proposed the logic for survey reports and created Quicksight dashboard for 3 different Quality Metric i.e Positive response rate dashboard, Quality Audit dashboard, Reopen Root cause analysis dashboard
- Identified opportunities to streamline processes and improve the performance of operations
- Handling the rebuttal meetings and producing he closure for the call out from operation team on the markdowns performed by Quality team
Senior Catalog Associate
Amazon Development Centre
07.2021 - 07.2022
- Troubleshooting and fixing the product listing error which is submitted through API(Application program interface)
- Performing the upstream defect elimination
- Building Standard operation process as Primary Owner
- Conducting the weekly business review meeting
- Demonstrated leadership skills in managing projects from concept to completion
- Worked on in Six Sigma project on defect elimination using DMAIC Model
- Handling the Process as Pseudo Subject Matter Expert(SME)
Catalog Associate
Amazon Development Centre
10.2018 - 07.2021
- Handled the day-to-day volumes of the assigned tasks and ensure the service level is met as per the Quality Standard
- Performing the work allocation on a real-time basis
- Worked upon all the product catalog like Titles, Product description, Images, Videos, Bullet Points update and Detail page correction
- Tracking SLA of the task, producing the SLA Report
- Creating Hero quick Product slot and landing page using Symphony tool in the Amazon detail page
- Troubleshooting the Buy Button for all the products
- Handling the team as Pseudo Subject Matter Expert and Main POC
Education
Bachelor of Engineering - (ECE)
Vivekananda College of Engineering & Technology
2018
Pre- University Course - PCMB
Sukruthi PU Science College
05.2014
Skills
- Basics of Amazon Quicksight
- Basic SQL
- Landing Page creation
- Analytical Thinking
- Vendor Onboarding
- Problem Solving
- Quality Control Management
- Reporting Management
Certification
- Basic SQL
- Data at Amazon
- Basics of Lean Six Sigma
- Quicksight Basics
Additional Information
- From January to August 2022 received the First among equals. In April and June, 2022 received the Extra mile Award.
- In January 2023 received the Extra mile Award
- In August Received First Among Equal Award and Extra Mile Award
Accomplishments
- Dance
- Traveling
- Sports
- Trekking
- Cooking
Timeline
Sr. Quality Associate
Amazon Development Centre
08.2022 - Current
Senior Catalog Associate
Amazon Development Centre
07.2021 - 07.2022
Catalog Associate
Amazon Development Centre
10.2018 - 07.2021
Bachelor of Engineering - (ECE)
Vivekananda College of Engineering & Technology
Pre- University Course - PCMB
Sukruthi PU Science College
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