Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic

AMAN KUMAR

Bangalore

Summary

Versatile Network Engineer with over 4 years of experience, recognized for hands-on approach and strong technological mindset in problem-solving. Commitment lies in leveraging skills and continuously learning to drive impactful contributions. Determined to pursue rewarding career with organization dedicated to innovation and excellence, where can make significant difference.

Overview

6
6
years of professional experience
16
16
years of post-secondary education
1
1
Certification

Work History

MS ENGINEER

NTT Data Ltd
12.2022 - Current
  • Assist in the day-to-day NOC operations, escalations, ticketing, and communications with all customers
  • Provide technical assistance to clients in resolving network and proxy-related issues
  • Assist in configuring routers, switches, and firewalls to meet client specifications
  • Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, and VPNs.
  • Attend RCA's and help coordinate efforts to identify the root cause and recommend solutions
  • Create and update technical documentation to streamline processes
  • Provided technical support to end-users on IT related issues
  • .Responsible for Netskope administration, role management and configuration, implementation and troubleshooting

L1 NETWORK ENGINEER

Microland
04.2021 - 12.2022
  • Global technical/administrative support for Zscaler Internet access, Zscaler cloud security platform
  • Responsible for Zscaler administration, role management, and configuration, implementation, and troubleshooting.
  • Working on Incidents, RITMs and change tickets to troubleshoot issues related to proxy
  • Maintain detailed documentation of configurations, incidents, and resolutions to streamline support processes
  • Served as liaison between various support groups during system outages and worked with third party vendors or service providers to remediate outage issues
  • Provide technical support for web proxy solutions, ensuring secure and efficient internet access for clients.
  • Configure and maintain proxy servers, managing URL filtering, SSL decryption, and access controls.

DESKTOP SUPPORT ENGINEER FOR IAF

Renovision Automation service
Bangalore
09.2020 - 12.2020
  • Configured hardware, devices, and software to set up work stations for employees
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
  • Removed malware, ransomware, and other threats from laptops and desktop systems
  • Contacting to client to find out the nature of problem
  • Troubleshooting hardware and software issue
  • Installing and upgrading operating system and computer
  • Providing basic training in computer operation and management
  • Guide users with simple, step-by-step instructions.

Network Engineer Trainee

Value Point
Bangalore
03.2019 - 06.2019
  • Monitoring and Ticketing tools using SNOW, Manage Engine, Nagios, Solar Winds, for different network alerts within SLA
  • Handles calls and trouble shoot various network and system devices
  • Troubleshoot various system device and services
  • Experience in creating, resolving, closing of tickets using OTRS and Service Now ticketing tool
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware
  • Alert monitoring and Ticket handling for multiple enterprises and Telco End to End Management of customer networks and providing a rapid response to escalated events, incidents and complex faults
  • Identify faults and service problems and restoration of service within business hours
  • Palo Alto Firmware Upgrade
  • Configured, troubleshoot, and upgraded Palo Alto Firewalls for Manage clients, which included network and/or resource access, software, or hardware problems
  • Implementing NAT and Firewall Policy
  • Monitoring network related issues on daily bases
  • Network Monitoring in Solar Winds
  • Enhanced network performance by troubleshooting and resolving complex technical issues.

Education

B.E IN ECE -

Hindu College Of Engineering
04.2001 - 06.2017

Skills

Network Monitoring & Troubleshooting

Routing and Switching: Proficiency in routing protocols like OSPF, EIGRP, BGP, and switching technologies such as VLANs, STP, and EtherChannel

Tools: Wireshark, SolarWinds, Nagios

Firewall & Proxy Configuration (eg, Web Proxy Support)

Network Administration: Configuration, monitoring, and maintenance of LAN/WAN networks

Certification

06/01/22, ZIA (Zcaler), a4gt22drvyo

Disclaimer

I hereby declare that all the details mentioned above are genuine to the best of my knowledge, and hoping to have a bright prospect & personal enhancement with your esteemed organization.

Timeline

MS ENGINEER

NTT Data Ltd
12.2022 - Current

L1 NETWORK ENGINEER

Microland
04.2021 - 12.2022

DESKTOP SUPPORT ENGINEER FOR IAF

Renovision Automation service
09.2020 - 12.2020

Network Engineer Trainee

Value Point
03.2019 - 06.2019

B.E IN ECE -

Hindu College Of Engineering
04.2001 - 06.2017

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AMAN KUMAR