Summary
Overview
Work History
Education
Skills
Accomplishments
Roles And Responsibilities
Languages
Hobbies and Interests
Personal Information
Disclaimer
Timeline
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AMAN KUMAR

AMAN KUMAR

Bengaluru

Summary

Dynamic professional with a proven track record in enhancing sales and operations efficiency, notably at FYERS Securities Pvt Ltd. Excelled in team leadership, strategic planning, and leveraging MS Excel for data analysis. Skilled in fostering high-quality customer service and employee development. Achieved significant improvements in productivity and customer satisfaction.

Overview

7
7
years of professional experience

Work History

ASSISTANT MANAGER - SALES (NRI AND CORPORATE)

FYERS SECURITIES PVT LTD
BANGALORE
04.2022 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Created reports on sales trends, inventory levels, and financial data.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Conducted regular performance reviews for employees to identify areas of improvement.

SENIOR TEAM LEADER - OPERATIONS

BIG CITY PROMOSTIONS
BENGALURU
10.2021 - 03.2022
  • Analyzed operational data to identify areas requiring improvement or optimization.
  • Liaised with external vendors or stakeholders in order to resolve any issues quickly.
  • Managed day-to-day operations of the department while ensuring high standards of quality control.
  • Ensured compliance with company policies as well as local laws and regulations.
  • Developed strategies for improving customer service levels, productivity and efficiency.

Team Leader

Assure Edge Global Services Pvt Ltd
12.2020 - 09.2021
  • Joined Assure Edge Global Services Pvt Ltd as a Team Leader
  • Job responsibilities:
  • TVS Process : Taking outgoing Calls
  • LMP Process: Taking Calls, Team Handling, Data Allocation and Training
  • TVS SIB Process: Team handling and data analyzing
  • TVS LLS Process: Team Handling, preparing daily reports and sharing with client
  • TVS N+7 Process: Team Handling, preparing daily and weekly reports, analyzing customer’s feedback and sharing the dashboard with client

Trainer

Magus Customer Dialog Pvt Ltd
10.2017 - 12.2020
  • Joined Magus Customer Dialog Pvt Ltd as CDE and involved in team handling, data allocation and training
  • Got promoted as a Trainer in Magus Customer dialog

Education

SSLC -

Kendriya Vidyalaya Patratu
Jharkhand

PUC -

IGSN Mahavidyalaya
Kuchyakot, Bihar

Bachelor of Science -

Deen Dayal Upadhyay Gorakhpur University
GORAKHPUR

Skills

  • Basics in Computer
  • MS Word
  • MS Excel
  • MS PowerPoint
  • C
  • C-Zentix
  • Genesys

Accomplishments

  • NISM Series XII Securities Markets Foundation
  • NISM-Series-VII: Securities Operations and Risk Management
  • NISM-Series-VIII: Equity Derivatives Certification

Roles And Responsibilities

  • TVS Process, Taking outgoing Calls
  • LMP Process, Taking Calls, Team Handling, Data Allocation and Training
  • TVS SIB Process, Team handling and data analyzing.
  • TVS LLS Process, Team Handling, preparing daily reports and sharing with client.
  • TVS N+7 Process, Team Handling, preparing daily and weekly reports, analyzing customer’s feedback and sharing the dashboard with client.
  • Winner Management @ BigCity, Team Handling, preparing daily and weekly reports, ensuring delivery of the prizes to the winners.
  • Onboading Clients @FYERS, building strong relationship with NRIs and corporate clients, ensuring sales targets are achieved, preparing different reports for weekly, monthly and yearly reviews.

Languages

  • English
  • Hindi

Hobbies and Interests

  • Learning about Stock Market
  • Reading Books
  • Playing Guitar
  • Surfing Internet
  • Playing Kho-Kho
  • Cricket
  • Carrom

Personal Information

  • Father's Name: Mr. PREM SHANKAR RAM
  • Date of Birth: 01/12/95
  • Gender: Male
  • Marital Status: Single

Disclaimer

I do hereby declare that all the information written above is true to the best of my knowledge and belief.

Timeline

ASSISTANT MANAGER - SALES (NRI AND CORPORATE)

FYERS SECURITIES PVT LTD
04.2022 - Current

SENIOR TEAM LEADER - OPERATIONS

BIG CITY PROMOSTIONS
10.2021 - 03.2022

Team Leader

Assure Edge Global Services Pvt Ltd
12.2020 - 09.2021

Trainer

Magus Customer Dialog Pvt Ltd
10.2017 - 12.2020

SSLC -

Kendriya Vidyalaya Patratu

PUC -

IGSN Mahavidyalaya

Bachelor of Science -

Deen Dayal Upadhyay Gorakhpur University
AMAN KUMAR