Aman Kumar
Team Leader
Shahadara
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
2026
2026
years of professional experience
6039
6039
years of post-secondary education
Work History
Team Leader
Yatra Online Private
03.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Subject Matter Expert
Yatra Online Pvt Ltd
12.2021 - 03.2024
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Travel Consultant
Yatra Online Pvt Ltd
02.2019 - 07.2020
- Handled customer service issues, Including unhappy clients, missed flights, mistakes in the Itinerary, and other last-minute problems
- Management Escalations
- Worked on GDS and LCC airlines
- Knowledge in LCC platform, Galileo and Amadeus
- Escalation Desk
Travel Consultant
Yatra Online Pvt Ltd
11.2017 - 11.2018
- Worked as a Back Office Travel Consultant
- Handled rescheduling, schedule change, Name Correction, cancellation and refund
- Worked on GDS and LCC airlines
Travel Consultant
Make My Trip
2015 - 2018
- Worked for Make My Trip as back office consultant
- Responded to clients' questions, Issues, and complaints and found appropriate Solutions.
Education
Bachelor of Arts - 2nd Year Drop Out
Delhi University
Delhi12th - CBSE
Govt. Boys. Sr. Sec. School
Babarpur Shahdara, Delhi03.2013
10th - CBSE
Govt. Boys. Sr. Sec. School
Babarpur Shahdara, Delhi03.2011
Skills
Experience with Amadeus, Galileo, and Travelport
Languages
- Hindi
- English
Personal Information
- Father's Name: Mr Santosh Kumar
- Date of Birth: 06/03/94
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Timeline
Team Leader
Yatra Online Private
03.2024 - Current
Subject Matter Expert
Yatra Online Pvt Ltd
12.2021 - 03.2024
Travel Consultant
Yatra Online Pvt Ltd
02.2019 - 07.2020
Travel Consultant
Yatra Online Pvt Ltd
11.2017 - 11.2018
Travel Consultant
Make My Trip
2015 - 2018
Bachelor of Arts - 2nd Year Drop Out
Delhi University
12th - CBSE
Govt. Boys. Sr. Sec. School
10th - CBSE
Govt. Boys. Sr. Sec. School
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