Prem Kumar Pandey
New Delhi
Summary
Results-driven travel management professional with 15 years of experience in ticketing, reservations and team leadership. Proven expertise in GDS systems (Amadeus, Galileo, Worldspan, Sabre, Apollo) and travel management software.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Team Leader
Greaves Travel India Pvt. Ltd.
11.2017 - Current
- Lead customer service team for Travel Leaders, handling international and domestic ticket issuance and reissuance
- Manage 5 GDS systems, queues, emails and calls for after-hours customer support
- Provide fare quotations with commission to US-based consolidators
- Train new staff members and handle quality checks and escalations
Sr. Travel Consultant
Uniglobe ATB (Yatra ATB)
12.2016 - 10.2017
- Handled HCL accounts, providing best routing and fare quotations for international travel
- Managed multiple points of sales for ticket issuance and reissuance on Amadeus
Sr. Travel Counselor
Carlson Wagonlit Travel
03.2015 - 12.2016
- Handled customer operations: international ticketing, reservations, refunds and ADM
- Researched debit and credit memos, disputing or paying accordingly
Sr. Ticketing Executive
Onkar Infotech (Southall Travel)
03.2014 - 02.2015
- Handled international ticket issuance and reissuance for UK-based consolidators
- Worked on 4 GDS systems: Amadeus, Sabre, Galileo and Apollo
Process Associate
Interglobe Technologies (Expedia Travel)
01.2013 - 03.2014
- Handled international ticket issuance, reissuance and refund on Amadeus
- Managed multiple points of sales: UK, EMEA, Australia
Sr. Executive
Intelinet Global Services (e-bookers)
10.2011 - 01.2013
- Handled refunds and ADMs on Amadeus and Galileo
Process Associate
Interglobe Technologies (Air India Customer Service)
07.2009 - 09.2011
- Provided customer service, reservation, ticket issuance and reissuance on CRS IBM
Education
Bachelor of Arts -
Delhi University
01.2008
12th -
CBSE Board
01.2005
10th -
CBSE Board
01.2003
Skills
- Travel management software
- GDS systems (Amadeus, Galileo, Worldspan, Sabre, Apollo)
- Team leadership and management
- Customer service and relations
- Strong communication and problem-solving skills
Certification
Aviation Management with CRS Galileo, R.J. Trade Wings Institute, 09/2009
Accomplishments
- Consistently met or exceeded performance targets.
- Developed strong relationships with clients and suppliers.
Timeline
Team Leader
Greaves Travel India Pvt. Ltd.
11.2017 - Current
Sr. Travel Consultant
Uniglobe ATB (Yatra ATB)
12.2016 - 10.2017
Sr. Travel Counselor
Carlson Wagonlit Travel
03.2015 - 12.2016
Sr. Ticketing Executive
Onkar Infotech (Southall Travel)
03.2014 - 02.2015
Process Associate
Interglobe Technologies (Expedia Travel)
01.2013 - 03.2014
Sr. Executive
Intelinet Global Services (e-bookers)
10.2011 - 01.2013
Process Associate
Interglobe Technologies (Air India Customer Service)
07.2009 - 09.2011
Aviation Management with CRS Galileo, R.J. Trade Wings Institute, 09/2009
Bachelor of Arts -
Delhi University
12th -
CBSE Board
10th -
CBSE Board
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