Smilu Paul
Synergy Oceanic services India PVT ltd
Cochin
1
Language
15
years of professional experience
Results-driven professional committed to driving organizational success through collaboration and high standards. Excels in fast-paced environments, maintaining focus on quality and efficiency. Dedicated to continuous improvement and making a meaningful impact within the organization.
Work History
Travel Consultant
3 Years 8 Months- Provided expert route consultation for worldwide seamen ticketing, responding to travel inquiries and recommending travel routes based on budget requirements and airport preferences.
- Coordinated end-to-end travel documentation by aligning visa documentation, passport requirements, and travel insurance coverage for seamless trip execution.
- Reviewed fare options and travel policies with clients, clarifying destination-specific requirements to ensure accurate trip planning.
- Coordinated end-to-end resolution of itinerary disruptions, including rebookings and schedule changes, supported by prompt service assistance.
- Trained team members on reservation procedures, client handling processes, and service standards to maintain uniform service expectations.
- Coordinated Jalhansa Travels operations to support travel planning and customer service continuity.
- Developed domestic and international itinerary options, tailoring routing and scheduling to client travel preferences and budget requirements.
Travel Consultant
5 Years 2 Months- - Smooth client ticket issuance and reissuance support. - Accurate processing of airline debit and credit memos based on documentation. - Corporate travel management services delivered through BCD.
- Designed customized domestic and international itineraries aligned with client travel preferences and budget requirements.
Customer Tech Support
7 Months- Analyzed customer-reported technical errors and delivered consulting guidance with clear options for issue resolution.
Officer in Billing & Settlement
2 Years 3 Months- Handled airline commissions and settlement activities across Expedia accounts in Billing and Settlement officer role.
- Coordinated daily office operations, ensuring smooth workflow across departments and timely task completion.
- Managed documentation, records, and MIS reports with strong accuracy and consistent file control.
Education
Degree - Bachelor of Tourism Studies
Bachelore of Tourism - Tourism
- Tourism
Diploma - IATA (Hospitality Management), Airport & Cargo Handling
Cochin, Kerala from Speed Wings Aviation Academy, Cochin, Kerala
Skills
Effective communication
Team collaboration
Stress management
Presentation creation
Travel policy compliance
Travel management software
Objective-oriented group contributor
Client communication strategies
Languages
Language: English | Hindi
Timeline
Travel Consultant
Synergy Oceanic services India PVT ltd
02.2023 - CurrentRead More
Travel Consultant
BCD Travel India PVT Ltd
01.2017 - 03.2022Read More
Customer Tech Support
Sutherland Global Services
05.2016 - 12.2016Read More
Officer in Billing & Settlement
TRX Technologies India PVT Ltd
04.2012 - 07.2014Read More
Speed Wings Aviation Academy
Diploma from IATA (Hospitality Management), Airport & Cargo Handling
Read More
Central Board of Secondary Education SSLC
from Tourism
Read More
Degree from Bachelor of Tourism Studies
Read More
IGNOU
Bachelore of Tourism from Tourism
Read More
Goals
- Maintain customer relationships by offering top services
- Present company products to clients
- Achieve monthly targets
- Solve client issues professionally
- Meet quality & quantity goals
- Escalate unresolved issues
- Maintain SLA, complete tasks on time with zero errors
- Meet revenue & profit goals
- Skilled in solving travel-related customer queries
- Research & dispute Agency Debit Memos
Declaration
I Smilu Paul hereby declare that all above given information are true to the best of my knowledge and belief. Place : Cochin Date : 07May2025 Smilu Paul
Personal Information
- Title: Resume for Travel Consultant
- Date of Birth: 1992-05-01
- Gender: Female
- Nationality: Indian
- Marital Status: Married