Aman Kumar
Bhind
Summary
Demonstrated ability to provide exceptional customer service by effectively addressing guest inquiries and resolving complaints, contributing to positive guest relations. Gained practical experience through shadowing senior staff and participating in training sessions, which enhanced understanding of operational processes and service excellence within the hotel environment. Maintained accurate records of guest feedback surveys and analyzed results to identify opportunities for improvement, while also processing payments using various methods. Collaborated with multiple departments to ensure seamless operations and trained new employees on organizational policies and procedures.
Overview
4
4
years of professional experience
Work History
Hotel Operational Trainee
Jaypee residency manor
Mussoorie
07.2024 - Current
- Provided exceptional customer service by addressing guest inquiries and resolving complaints, reinforcing positive guest relations.
- Shadowed senior staff to learn operational processes, gaining insight into hotel management and service excellence.
- Participated in training sessions, enhancing skills in service delivery and operational efficiency within the hotel environment.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained records of guest feedback surveys and analyzed results for improvement opportunities.
- Processed payments from customers using various payment methods including cash, credit cards, and checks.
- Developed strategies to increase revenue through upselling services or packages to guests.
- Worked closely with other departments within the organization to ensure smooth running of operations.
- Trained new employees on policies, procedures, and job responsibilities associated with their roles in the organization.
- Created a safe work environment by adhering to safety protocols and guidelines set by management.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
INDUSTRIAL EXPOSURE TRAINEE
The Leela ambiance gurugram
Gurugram
07.2022 - 11.2022
- Got trained in all core areas while understanding inter-departmental relations.
- It was wonderful working with the Leela ambiance gurugram, Received appreciation in all departments.
- During my internship I witnessed the protocol that are followed after bomb threat.
- Got trained in all core areas while understanding inter-departmental relations. It was wonderful working with the Leela ambiance gurugram, Received appreciation in all departments. During my internship I witnessed the protocol that are followed after bomb threat.
Education
B.SC - HOSPITALITY & HOTEL ADMINISTRATION
IHM PUSA
NEW DELHI12th standard - PCM
Model senior secondary high school
10th standard -
Model senior secondary high school
Skills
- Customer service
- Complaint resolution
- Upselling strategies
- Payment processing
- Guest feedback analysis
- Record maintenance
- Guest relations
- Wine pairing
- Beverage knowledge
- Food service promotion
- Order taking
- Food service etiquette
- Point of sale (POS) system operations
Personal Information
Date of Birth: 01/05/2002
Extracurricular Activities
- Participated in college sports event on sports day
- Manage a pantry for an exhibition hall at pragati maidan
- Played for school volleyball team on district level
Competencies - Projects Undertaken
- Worked as a member of f&b team in college at the teachers the event and Korean theme lunch
- Got a certificate for participating in G20 summit
- Worked in ITPO on the inauguration of Bharat mandapam
- Work as a Co-ordinator in Indian oil golden jubilee year celebration at Vigyan Bhavan, New Delhi
Hobbies
- Riding bikes
- Playing chess
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
Hotel Operational Trainee
Jaypee residency manor
07.2024 - Current
INDUSTRIAL EXPOSURE TRAINEE
The Leela ambiance gurugram
07.2022 - 11.2022
B.SC - HOSPITALITY & HOTEL ADMINISTRATION
IHM PUSA
12th standard - PCM
Model senior secondary high school
10th standard -
Model senior secondary high school