Aman Kumar
Giridih
Summary
Dedicated and customer-focused Technical Support Executive with strong knowledge of computer hardware, software troubleshooting, networking, and customer support. Skilled in diagnosing technical issues, providing remote assistance, and ensuring timely resolution of customer concerns. Excellent communication and problem-solving abilities.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Technical Support Engineer
MOONLILY.IN
08.2024 - 11.2025
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- - Entered, updated, and maintained large data sets with accuracy and speed
- - Performed regular audits and quality checks to ensure data integrity
- - Worked with MS Excel and internal data systems
- - Delivered reports and supported administrative tasks under tight deadlines
Education
B-TECH - Computer Science
01-2023
Class 10th - undefined
- First Division
- GPA: 72%
INTERMEDIATE -
- Second Division
- GPA: 54.4%
Skills
Troubleshooting Software
Customer Support Tools
Tools & Software: MS Excel, Data Entry Systems
Technical troubleshooting
System troubleshooting
Interests
Sports, Travel
Timeline
Technical Support Engineer - MOONLILY.IN
08.2024 - 11.2025
Makatpur High School - Class 10th,
Millennium Institute of Technology - B-TECH, Computer Science
Giridih +2 High School - INTERMEDIATE,