Microsoft Azure
Deepansu Bhardwaj
Technical Support Engineer
Noida
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Was responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Technical Support Engineer
R Systems International
Noida
06.2023 - Current
- Resolving problems with networks and other computer systems Diagnosing system errors and other issues Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems
- Diagnosed and resolved hardware and software problems, including troubleshooting network connectivity issues, printer malfunctions, and software configuration problems
- Collaborated with cross-functional teams, including engineers and developers, to escalate and resolve complex technical issues
- Documented technical solutions, FAQs, and troubleshooting guides to assist clients and improve internal knowledge base
- Assisted in training and onboarding of new technical support team members, sharing expertise and best practices
- Maintained high level of customer satisfaction by delivering excellent service, exceeding client expectations, and promptly addressing concerns.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences
- Maintained servers and systems to keep networks fully operational during peak periods
- Diagnosed and troubleshot hardware, software and network issues
- Patched software and installed new versions to eliminate security problems and protect data
- Delivered Tier-3 support and SME input to internal and external customers
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Senior Technical Support
Tech Mahindra Limited
Noida
08.2020 - 01.2023
- Handling Technical Queries for US process Associate Verizon in which assisted clients with general support for hardware, software, peripherals, and network connections
- Ip address, TCP/IP
- DNS, windows.
- Assisted sales team members with technical presentations during client meetings, showcasing product capabilities effectively to prospective customers
- Collaborated with cross-functional teams to develop new product features, leading to improved user experiences
- Patched software and installed new versions to eliminate security problems and protect data
- Boosted client retention rates through exceptional service delivery and consistent follow-ups on unresolved issues
Customer Service Associate
Concentrix Daksh Services India Pvt Ltd
Gurgaon
4 2019 - 4 2020
- Handling US Customer Queries related billing via Email and Live chat
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Created and maintained detailed database to develop promotional sales.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and actualized customer service initiatives to decrease wait times.
- Developed and updated databases to handle customer data.
- Cultivated lasting client relationships through consistent reliability and dedication towards achieving mutually beneficial results.
Education
Diploma -
G.B.N Govt Polytechnic, HSBTE
Haryana 07.2012 - 04.2015
High Schooling -
Haryana Open Board, HSBTE
Haryana 04.2013 - 05.2014
Graduation (B.Tech) -
GIMT College of Engineering, Kurukshetra University
Haryana 06.2015 - 06.2018
Skills
Troubleshooting skillsundefined
Accomplishments
Best Employe for consecutive 3 months
Personal Information
- Date of Birth: 09/12/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Software
Salesforce
Altris
Cherwell
Interests
AI Tools
Machine Learning
AD
Technology Savvy
Timeline
Technical Support Engineer
R Systems International
06.2023 - Current
Senior Technical Support
Tech Mahindra Limited
08.2020 - 01.2023
Graduation (B.Tech) -
GIMT College of Engineering, Kurukshetra University
06.2015 - 06.2018
High Schooling -
Haryana Open Board, HSBTE
04.2013 - 05.2014
Diploma -
G.B.N Govt Polytechnic, HSBTE
07.2012 - 04.2015
Customer Service Associate
Concentrix Daksh Services India Pvt Ltd
4 2019 - 4 2020
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