Omkar Khopade
Pune
Summary
Dedicated and results-driven System Administrator with 3.6 years of hands-on experience in overseeing the implementation, maintenance, and optimization of IT systems. Proven expertise in managing Active Directory, Microsoft 365 & Azure AD with Virtual Desktop Management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
TECHNICAL SUPPORT ENGINEER
Quorum Software
03.2023 - Current
- Fresh Service Ticketing Tool
- Onboarding and Offboarding of Users
- Admin of O365 , Exchange Online , MS-teams
- Azure User and Group Management
- On-Prem Active Directory , Azure Active Directory
- Microsoft Intune admin center
- Basic PowerShell
- Okta Admin
- Virtual Desktop Management with Citrix Xenapp , DaaS
- Hands-on vSphere Client 7.0.3
- Cato VPN
- Troubleshooting of all type of L1 & L2 issues
GLOBAL IT ANALYST
Nuance Communication
11.2021 - 02.2023
- Global Service Desk with L1& L2
- Good understanding of ITIL framework, demonstrated abilities in global / major incident response
- Onboarding and Offboarding of users
- Experience in ticketing Tool Service-Now, BMC remedy, Remedy Force
- Administration of O365 & Exchange Admin Portal
- Microsoft MFA Administration
- Administration of Azure Active Directory
- Hands on Intune Portal , Manage Microsoft Authenticator & OKTA
- Administration of On-Prem Active Directory
- VPN Troubleshooting
- VDI Troubleshooting (Vmware- Horizon)
REMOTE SUPPORT ENGINEER
IMSI Staffing (Client-John Deere)
04.2021 - 10.2021
- Provide End User Service of John Deere Users
- Active Directory management
- O365 License Assignment
- Troubleshooting of Windows , Application , MS-Product's
- SCCM Client Configuration
- Software installation and Troubleshooting
- Hardware Configuration
Education
Bachelor of Electrical Engineering -
Dr. D. Y. Patil Institute of Technology Ambi - Pune
01.2021
Diploma (MSBTE) -
Bharti Vidyapeeth Jawaharlal Nehru Institute Of - Pune
01.2015
Skills
- Azure User and Group Management
- O365 & Exchange , MS-Teams Admin
- On-Prem AD & AAD
- Intune
- Okta & MFA
- Citrix Xenapp & DaSS
- vSphere Client
- Linux
- Troubleshooting Skills
- SOP Creation
- Trainer
Certification
- Azure Fundamental (AZ-900) {I500-9634}
- REDHAT Certified System Administrator (ID-190-195-164)
- COMPTIA Network + (ID-COMP001021426576)
- COMPTIA IT Fundamentals (ID- COMP001021426576)
Timeline
TECHNICAL SUPPORT ENGINEER
Quorum Software
03.2023 - Current
GLOBAL IT ANALYST
Nuance Communication
11.2021 - 02.2023
REMOTE SUPPORT ENGINEER
IMSI Staffing (Client-John Deere)
04.2021 - 10.2021
Bachelor of Electrical Engineering -
Dr. D. Y. Patil Institute of Technology Ambi - Pune
Diploma (MSBTE) -
Bharti Vidyapeeth Jawaharlal Nehru Institute Of - Pune
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