OMKAR KHOPADE
Pune
Summary
System Administrator with 4.5 years of experience in managing Active Directory, Microsoft 365, EntraID , Email Security , Azure AD , Microsoft Intune and Virtual desktop environments. Proven ability to enhance system operations through strategic implementations and optimizations, increasing security and user satisfaction. Skilled in supporting organizational IT infrastructure with technical expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Quorum Software
Pune
03.2023 - 01.2025
- Enhanced Customer Service: Improved response times using the JIRA & Fresh Service Ticketing Tool
- Onboarding and Offboarding of employee's
- Streamlined O365 Administration
- Exchange Online Administrator
- Manged Users and Group via Microsoft EntraID
- Proficient in implementing and managing Identity and Access Management (IAM) solutions to enhance security and streamline user access control across organizational systems
- Managed Endpoint Configurations: Administered Microsoft Endpoint Management - Intune to enhance efficiency
- Administered identity access: Utilized OKTA, SAML, and OAuth for secure identity management
- Oversaw Azure AD operations: Managed user and group operations within Azure Active Directory
- Maintained Citrix XenApp: Ensured optimal performance and reliability
- Handled AD operations: managed on-prem and Azure AD, including access rules
- Skilled in troubleshooting and optimizing Cato VPN for global users, ensuring seamless connectivity and reliable network performance across multiple regions
- Administered Windows Servers: Managed Windows Server 2019 and 2022 for robust server operations
Global IT Analyst
Nuance Communication
Pune
11.2021 - 02.2023
- Managed Global Service Desk: Provided support for global users, handling L1 and L2 issues
- Applied ITIL Framework: Demonstrated abilities in global and major incident response, adhering to ITIL principles
- Onboarded and Offboarded Users: Managed user lifecycle processes efficiently
- Utilized Ticketing Tools: Worked with ServiceNow, BMC Remedy, and RemedyForce for ticket management
- Administered O365 and Exchange: Managed Office 365 and Exchange Admin Portal for email and collaboration tools
- Manages User and Groups From EntraID
- Oversaw Microsoft MFA: Administered Microsoft Multi-Factor Authentication for enhanced security
- Managed Intune and Microsoft Authenticator: Handled Intune for MDM, managed Microsoft Authenticator, and OKTA
- Administered On-Prem AD: Managed On-Prem Active Directory for user and resource management
- Troubleshot VPN Issues: Addressed and resolved VPN connectivity problems
- Troubleshot VDI: Resolved issues with VMware Horizon VDI environments
Remote Support Engineer
IMSI Staffing (Client-John Deere)
Pune
04.2021 - 10.2021
- Provided End User Service: Delivered support for John Deere users, addressing various IT needs
- Managed Active Directory: Administered Active Directory for user and resource management
- Assigned O365 Licenses: Managed Office 365 license assignments for users
- Troubleshot Issues: Resolved problems with Windows, applications, and Microsoft products
- Configured SCCM Clients: Set up and managed System Center Configuration Manager (SCCM) clients
- Installed and Troubleshot Software: Handled software installations and resolved related issues
- Configured Hardware: Managed hardware configurations to meet user requirements
- Administered VPNs: Managed Cisco and Zscaler VPNs for secure connectivity
FMS Engineer
VDA Infoslution
Pue
01.2020 - 07.2020
- Account Creation & Setup: Ensure new users are granted access to appropriate systems and applications (email accounts, internal systems, software tools, etc.).
- Access Permissions: Configure user roles and permissions based on the job function and department.
- Hardware Troubleshooting: Diagnose and repair computer hardware issues (desktops, laptops, printers, peripherals, etc.).
- Software Support: Provide troubleshooting and support for software installations, configurations, and updates.
- Network Connectivity: Resolve issues related to network connectivity (Wi-Fi, VPN, and wired network connections).
- User Support: Offer technical support for end-users, answering questions, and resolving issues with operating systems, applications, and devices.
Education
Bachlor of Electrical Enginnering -
Dr. D. Y. Patil Institute of Technology
Pune, MH01.2021
Diploma - MSBTE
Bharti Vidyapeeth Jawaharlal Nehru Institute Of
Pune, MH01.2015
Skills
- Active Directory
- Microsoft EntraID
- Email Security (SPF, DKIM, DMARC)
- Identity Access Management (IAM)
- Exchange Online Administrator
- O365 Administrator
- Microsoft Intune
- OKTA Identity Access Management
- Citrix DaaS, vCenter
- Linux environment
- PowerShell utilized
- End User Support
- Troubleshooting Skills
- Ticketing Tool - Salesforce, Jira, Fresh Service, ServiceNow, Remedy Force, BMC Remedy
Certification
- Azure Fundamental, I500-9634
- REDHAT Certified System Administrator, ID-190-195-164
- COMPTIA Network +, ID-COMP001021426576
- COMPTIA IT Fundamentals, ID-COMP001021426576
Timeline
Technical Support Engineer
Quorum Software
03.2023 - 01.2025
Global IT Analyst
Nuance Communication
11.2021 - 02.2023
Remote Support Engineer
IMSI Staffing (Client-John Deere)
04.2021 - 10.2021
FMS Engineer
VDA Infoslution
01.2020 - 07.2020
- Azure Fundamental, I500-9634
- REDHAT Certified System Administrator, ID-190-195-164
- COMPTIA Network +, ID-COMP001021426576
- COMPTIA IT Fundamentals, ID-COMP001021426576
Bachlor of Electrical Enginnering -
Dr. D. Y. Patil Institute of Technology
Diploma - MSBTE
Bharti Vidyapeeth Jawaharlal Nehru Institute Of
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