Shubhangi Uddhav Kharat
New Panvel
Summary
To accept challenging tasks and work with team spirit. My aim is to make a Successful Career in your organization and work towards development of organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Tech Firefly Ltd
Navi Mumbai
07.2022 - 05.2024
- Company Overview: GOOGLE Project
- 1.10 years of experience as Technical Support Engineer.
- Identifying, troubleshooting, and resolving hardware, software, and network related problems encountered by system end-users.
- Handle US Clients.
- Provide Chromebook Support (HP, Lenovo, Acer, Asus).
- Resolving Chromebook hardware, software issues.
- Chromebook setup, Factory reset, Powerwash, Hard reset, Chromebook security key enrollment, Access issue.
- Chat with Google Techstop, XWS team.
- Using Google supportcentre.corp for raising the tickets.
- Handling employee's Onboarding ID verification, GVC call setup.
- Monitoring and maintaining computer systems and network.
- Providing technical support across the company via email or google meet.
- Repairing and replacing equipment as necessary.
- Providing training to the junior staff.
- GOOGLE Project
Service Desk Analyst
Reliance
01.2022 - 05.2022
- Company Overview: HPI Project
- 5 months of experience as Service Desk Analyst.
- HPI Project
Service Desk Analyst
Wipro Infotech
04.2020 - 08.2021
- 16 months of experience as Service Desk Analyst.
L1 Engineer
Wipro Infotech
07.2018 - 03.2020
- 20 months of experience in IT Infrastructure and System Administration as L1 Engineer for Remote infrastructure management.
Education
Bachelor of Engineering -
Yadavrao Tasgaonkar Institution and Technology
08.2017
H.S.C -
Mahatma School of Academics and Sports
02.2012
S.S.C -
Mahatma School of Academics and Sports
03.2010
Skills
- Windows 10 Troubleshooting and Administration
- Network Troubleshooting
- Incident Management
- Service Management
- ServiceNow
- BMC Remedy
- VPN Client Troubleshooting
- Internet Browsers Troubleshooting
- Outlook Troubleshooting
- Office 365 Administration
- Active Directory
- Creating KB Articles
- Creating SOPs
- Handle escalation calls
- Prepare Reports
- Solve queries
- Creating AD accounts
- Process Knowledge Delivery
- Coordination with teams
Certification
- MS-CIT, 87/100
- English Typing, 42 Wpm
- Marathi Typing, 34 Wpm
- MS-CIT Certificate, Government of Maharashtra
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 11/06/94
- Nationality: Indian
Accomplishments
- Wipro Certificate, SPOT AWARDS-Instant Recognition for outstanding performance exhibited in FY (2018-2019)
Timeline
Technical Support Engineer
Tech Firefly Ltd
07.2022 - 05.2024
Service Desk Analyst
Reliance
01.2022 - 05.2022
Service Desk Analyst
Wipro Infotech
04.2020 - 08.2021
L1 Engineer
Wipro Infotech
07.2018 - 03.2020
Bachelor of Engineering -
Yadavrao Tasgaonkar Institution and Technology
H.S.C -
Mahatma School of Academics and Sports
S.S.C -
Mahatma School of Academics and Sports
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