Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Work Preference
Interests
Photography
Timeline
Generic
PRAVEEN R

PRAVEEN R

Chennai,Tamil Nadu

Summary

Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical support Engineer

Prodapt Solutions Pvt ltd
12.2023 - 03.2024
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Monitored ticketing system queues for incoming requests from customers.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Resolved complex technical problems through root cause analysis techniques.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Assisted customers with troubleshooting software and hardware issues.
  • Provided remote assistance to end-users when needed.
  • Assisted users with password resets and account lockout resolutions.
  • Replied to customer queries via email, messaging systems and support ticket platforms.

Technical support Engineer

Eveready Industries Pvt ltd
11.2013 - 03.2020
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Monitored ticketing system queues for incoming requests from customers.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Resolved complex technical problems through root cause analysis techniques.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Assisted customers with troubleshooting software and hardware issues.
  • Provided remote assistance to end-users when needed.
  • Assisted users with password resets and account lockout resolutions.
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Provided after-hours support to ensure 24/7 system availability and customer satisfaction.

Education

Post-Graduation - MSc Cyber Forensics and IS

Madras University
03-2018

Post-Graduation - MSc Electronic Media

Madras University
03-2013

Graduation - BSc Electronic Media

Madras University
03-2009

Academic Qualification - 12th

Hindu Higher Sec School
03-2006

Skills

  • Microsoft Windows XP
  • Windows 7
  • Windows 8
  • Windows 10
  • Windows Server 2008 R2
  • LAN
  • WAN Troubleshooting
  • Microsoft BackOffice Products
  • Windows 2008 R2 Server
  • Windows 2003
  • Operating Systems
  • Office Automation
  • MS-Office
  • Desktop operating system
  • MS Outlook
  • Outlook backup & restore
  • Network Printer installation
  • Ticketing system
  • Configuration of Domain & Workgroup
  • TCP/IP Configuration
  • Coordinating and escalating with ISP vendors
  • Installing & configuring wireless device access
  • Supporting clients through screen sharing
  • Windows server operating system
  • Hardware and Software Troubleshooting
  • Installing printer configuration
  • Basic software Firewall
  • VPN configuration
  • Working with SAP Module
  • MS Software Packages
  • Working knowledge in SAP
  • Preparing MIS Reports
  • Reporting DGM

Certification

  • MCSA Microsoft certified solution associate, 5C2657-F996U4
  • MCAAA Microsoft certified Azure Administrator associate, 86DE5C0922D2E19D
  • MCADA Microsoft certified Azure Administrator associate, 7703E88F473B39D6

Languages

Tamil
First Language
English
Intermediate (B1)
B1

Websites

Work Preference

Work Type

Full TimeContract Work

Location Preference

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programs

Interests

Photography

Home theater assembling

Photography

Praveen Ravichander is a skilled Photographer who is passionate about capturing precious moments. They began photographing in 2007 and were soon obsessed with the fundamentals that make up a great photograph including light, shadows, composition, and emotion. As your Photographer, Praveen Ravichander will capture the moments with you need them to with creative twists that inspire.

Timeline

Technical support Engineer

Prodapt Solutions Pvt ltd
12.2023 - 03.2024

Technical support Engineer

Eveready Industries Pvt ltd
11.2013 - 03.2020

Post-Graduation - MSc Cyber Forensics and IS

Madras University

Post-Graduation - MSc Electronic Media

Madras University

Graduation - BSc Electronic Media

Madras University

Academic Qualification - 12th

Hindu Higher Sec School

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