Praveen R
Chennai
Summary
Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software configuration, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical support Engineer
Prodapt Solutions Pvt ltd
12.2023 - 03.2024
- Configured, maintained, and monitored computer systems for optimal performance.
- Monitored ticketing system queues for incoming requests from customers.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Resolved complex technical problems through root cause analysis techniques.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Assisted customers with troubleshooting software and hardware issues.
- Provided remote assistance to end-users when needed.
- Assisted users with password resets and account lockout resolutions.
- Replied to customer queries via email, messaging systems and support ticket platforms.
Technical support Engineer
Eveready Industries Pvt ltd
11.2013 - 03.2020
- Configured, maintained, and monitored computer systems for optimal performance.
- Monitored ticketing system queues for incoming requests from customers.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Resolved complex technical problems through root cause analysis techniques.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Assisted customers with troubleshooting software and hardware issues.
- Provided remote assistance to end-users when needed.
- Assisted users with password resets and account lockout resolutions.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
Education
Post-Graduation - MSc Cyber Forensics and IS
Madras University
01.2018
Post-Graduation - MSc Electronic Media
Madras University
01.2013
Graduation - BSc Electronic Media
Madras University
01.2009
Academic Qualification - 12th
Hindu higher sec school
01.2006
Skills
- Microsoft Windows XP
- Windows 7
- Windows 8
- Windows 10
- Windows Server 2008 R2
- LAN
- WAN Troubleshooting
- Microsoft BackOffice Products
- Windows 2008 R2 Server
- Windows 2003
- Operating Systems
- Office Automation
- MS-Office
- Desktop operating system
- MS Outlook
- Outlook backup & restore
- Network Printer installation
- Ticketing system
- Configuration of Domain & Workgroup
- TCP/IP Configuration
- Coordinating and escalating with ISP vendors
- Installing & configuring wireless device access
- Supporting clients through screen sharing
- Windows server operating system
- Hardware and Software Troubleshooting
- Installing printer configuration
- Basic software Firewall
- VPN configuration
- Working with SAP Module
- MS Software Packages
- Working knowledge in SAP
- Maintaining Stock Record
- Preparing MIS Reports
- Processing and settlement of all claims
- Reporting DGM
- Processing & Raising Local Country Complaint
Certification
- MCSA Microsoft certified solution associate, 5C2657-F996U4
- MCAAA Microsoft certified Azure Administrator associate, 86DE5C0922D2E19D
- MCADA Microsoft certified Azure Administrator associate, 7703E88F473B39D6
Corestrength
- Microsoft Windows XP,7,8,10 and Windows Server 2008 R2 Design, Implementation, Administration and Support
- LAN,WAN Troubleshooting and maintenance
- Microsoft BackOffice Products Design, Implementation, Administration and support
- Maintaining and supporting information systems in a wide range of computing environments with Windows 2008 R2 Server
ROLES & RESPONSIBILITIES
Desktop operating system XP,7,8,10 Installation and troubleshooting, Configuring and Troubleshooting the desktops, MS Outlook mail configuration version Outlook ,2007,2010,2013, Outlook backup & restore and troubleshooting, maintenance, Network Printer installation and troubleshooting. Share printer access, file sharing, Ticketing system for new tickets and work-items. Update existing tickets., Configuration of Domain & Workgroup, Asset Collection & maintenance, TCP/IP Configuration, Internet Maintenance, Coordinating and escalating with ISP vendors for WAN issue, Installing & configuring wireless device access, Supporting clients through screen sharing (, Any desk, VNC ,Team viewer), Email, Windows server operating system 2008 r2 ,2012 R2 Installation and maintenance, Hardware and Software Troubleshooting, Installing printer configuration and troubleshooting, Basic software Firewall, VPN configuration, Working with SAP Module MM Module FI Module SD Module & Oracle BI Viewer, MS Software Packages such as Word, Excel, Access, PowerPoint and Etc., Working knowledge in SAP in all sales and distribution related modules., Maintaining Stock Record & Preparing MIS Reports on Sales, Processing and settlement of all claims relating to Dealers and Outside Parties in SAP., Reporting DGM & All 4 state South 4 Managers., Processing & Raising Local Country Complaint & Up-Country Complaint Advice
Personal Information
- Date of Birth: 12/21/1987
- Nationality: Indian
- Marital Status: Unmarried
Languages
- English
- Tamil
References
- Mr.P.D.Magesh Kumar., Commercial Executive, Eveready Industries India Ltd, Eldams Road, Alwarpet, Chennai, 600 018, 9840482727
- Mr.Babu Ramachandran, Area Commercial Manager, Eveready Industries India Ltd, Eldams Road, Alwarpet, Chennai, 600 018, 9952052575
Languages
Tamil
First Language
English
Intermediate (B1)
B1
References
References available upon request.
Timeline
Technical support Engineer
Prodapt Solutions Pvt ltd
12.2023 - 03.2024
Technical support Engineer
Eveready Industries Pvt ltd
11.2013 - 03.2020
Post-Graduation - MSc Cyber Forensics and IS
Madras University
Post-Graduation - MSc Electronic Media
Madras University
Graduation - BSc Electronic Media
Madras University
Academic Qualification - 12th
Hindu higher sec school
- MCSA Microsoft certified solution associate, 5C2657-F996U4
- MCAAA Microsoft certified Azure Administrator associate, 86DE5C0922D2E19D
- MCADA Microsoft certified Azure Administrator associate, 7703E88F473B39D6
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