Aman Raj
New Delhi
Summary
Five years of relevant experience in the telecom domain and customer service management, with excellent problem-solving skills, and low-level network design. Proficient in customer service delivery, sales and escalation management, with hands-on knowledge in network products such as WAN, LAN, WLAN, SD-WAN, etc.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Request Coordinator
BT eServ Pvt India LTD
Gurugram
07.2022 - Current
- Responsible for day-to-day order management functions, including proposals, quoting, ordering, and billing.
- Handling projects from global clients through their complete life cycle.
- Entering customer orders into a company’s computer system, verifying the accuracy of the order, and fulfilling the order in a timely and efficient way.
- Confirm appropriate regional resources assigned to the project (e.g. Technical designer, project manager, supplier.
- Responsible for interacting with clients in order to validate the project and coordinate with the technical authority and delivery.
- Reaching out to suppliers and negotiating with them for the best cost, and presenting the prepared proposal with BM to discuss the margins.
- Follow through on tasks and take ownership to ensure they are completed to the required SLAs.
- Handling escalation from the clients regarding the deliveries and order.
- Smooth handover of the orders to the delivery project manager for implementation.
Subject Matter Expert
Teleperformance
Mohali
03.2021 - 06.2022
- I mentored my team members, contributing to their professional growth and development and supported them in their real time queries.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning, and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skill sets and increased job satisfaction.
Business Development Executive
Byju's
Banglore
07.2020 - 03.2021
- To create a strong rapport with the clients, generate the need for the course, and process the order with all the payment information.
- Converted the potential leads to sales.
- Guided the customer through multiple finance options to convert the sales.
Education
Bachelor of Technology - Mechanical Engineering
Heritage Institute of Technology
Kolkata, West Bengal07-2020
Skills
- Order management
- Project coordination
- Proposal development
- Customer order processing
- Supplier negotiation
- Client relationship management
- Data Analytics
- Quoting & Ordering
Certification
- Fundamentals stage of the ELEVATE – Data and Analytics Program
Timeline
Service Request Coordinator
BT eServ Pvt India LTD
07.2022 - Current
Subject Matter Expert
Teleperformance
03.2021 - 06.2022
Business Development Executive
Byju's
07.2020 - 03.2021
Bachelor of Technology - Mechanical Engineering
Heritage Institute of Technology
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