Kirti Jaiswal
Business Operation Associate
Gurugram
Summary
Dedicated Professional with over 3.4 years of experience in Banking, Finance & Supply Chain Management. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Service Request Coordinator
British Telecom Global Business Services Pvt Ltd
Gurugram
10.2021 - Current
- Responsible for end to end management of Complex Service requests of APAC region.
- Manage pre-defined, complex, and contract bespoke Service requests through the Service Request Management and Fulfilment process in line with ITIL guidelines
- Responsible for pricing and ordering support for all Complex requests .
- Perform proactive jeopardy management and escalations to ensure adherence to customer SLA.
- Identify customer requirements and liaise with other departments within BT and respective contracts or customer
- Responsible for design, costing, delivery, etc. and ensure timely and quality completion of those tasks.
- Continuously improve contract specific processes to Increase customer satisfaction and profitability.
- Act as Delegate of Authority for commercial approval within agreed guidelines.
Credit Process Analyst
Tata Consultancy Services
Gurugram
08.2019 - 10.2021
- Knowledge of assessing credit risk for Home loans and Non-Home Loans .
- Conduct Income appraisal of salaried and self employed borrowers. In depth understanding and analysis of P&L Account and Balance Sheet including ratio analysis .
- Assess income to obligation ratios, loan to value ratios and its impact on loan performance over long tenures.
- Work on additional projects to assist with development of Operational processes including Customer Service and Training.
- Advise Ops leader / senior management on initiatives in product development, recommendations on new processes.
- Ability to adapt & work on software like Oracle ,MS Office.
- Analyze loan documentation for underwriting.
Education
Bachelor of Commerce - Accounting And Finance
University of Allahabad
Prayagraj 05.2016 - 04.2019
Higher Secondary - Commerce
Bhavan’s K.D.K.V.Mandir
Renukoot 05.2015 - 04.2016
Secondary -
Bhavan’s K.D.K.V.Mandir
Renukoot 05.2014 - 04.2015
Skills
Service requests
undefinedCertification
Basic Excel Certification
Accomplishments
- Received Hindustan Pratibha Samman- Gold Medal
- Best Student Award in School.
Timeline
Service Request Coordinator
British Telecom Global Business Services Pvt Ltd
10.2021 - Current
Credit Process Analyst
Tata Consultancy Services
08.2019 - 10.2021
Bachelor of Commerce - Accounting And Finance
University of Allahabad
05.2016 - 04.2019
Higher Secondary - Commerce
Bhavan’s K.D.K.V.Mandir
05.2015 - 04.2016
Secondary -
Bhavan’s K.D.K.V.Mandir
05.2014 - 04.2015
Basic Excel Certification
Pursuing SAP FICO
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