Kirti Jaiswal
Business Operation Associate
Gurugram
Summary
Dedicated Professional with over 3.4 years of experience in Banking, Finance & Supply Chain Management. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Service Request Coordinator
British Telecom Global Business Services Pvt Ltd
Gurugram
10.2021 - Current
- Responsible for end to end management of Complex Service requests of APAC region.
- Manage pre-defined, complex, and contract bespoke Service requests through the Service Request Management and Fulfilment process in line with ITIL guidelines
- Responsible for pricing and ordering support for all Complex requests .
- Perform proactive jeopardy management and escalations to ensure adherence to customer SLA.
- Identify customer requirements and liaise with other departments within BT and respective contracts or customer
- Responsible for design, costing, delivery, etc. and ensure timely and quality completion of those tasks.
- Continuously improve contract specific processes to Increase customer satisfaction and profitability.
- Act as Delegate of Authority for commercial approval within agreed guidelines.
Credit Process Analyst
Tata Consultancy Services
Gurugram
08.2019 - 10.2021
- Knowledge of assessing credit risk for Home loans and Non-Home Loans .
- Conduct Income appraisal of salaried and self employed borrowers. In depth understanding and analysis of P&L Account and Balance Sheet including ratio analysis .
- Assess income to obligation ratios, loan to value ratios and its impact on loan performance over long tenures.
- Work on additional projects to assist with development of Operational processes including Customer Service and Training.
- Advise Ops leader / senior management on initiatives in product development, recommendations on new processes.
- Ability to adapt & work on software like Oracle ,MS Office.
- Analyze loan documentation for underwriting.
Education
Bachelor of Commerce - Accounting And Finance
University of Allahabad
Prayagraj 05.2016 - 04.2019
Higher Secondary - Commerce
Bhavan’s K.D.K.V.Mandir
Renukoot 05.2015 - 04.2016
Secondary -
Bhavan’s K.D.K.V.Mandir
Renukoot 05.2014 - 04.2015
Skills
Service requests
Service Level Agreements
Financial services support
Credit risk
Multitasking Abilities
Lending regulations
Project Management
General ledger accounting
Knowledge of ERP (Enterprise Resource Planning) software
Certification
Basic Excel Certification
Accomplishments
- Received Hindustan Pratibha Samman- Gold Medal
- Best Student Award in School.
Timeline
Service Request Coordinator
British Telecom Global Business Services Pvt Ltd
10.2021 - Current
Credit Process Analyst
Tata Consultancy Services
08.2019 - 10.2021
Bachelor of Commerce - Accounting And Finance
University of Allahabad
05.2016 - 04.2019
Higher Secondary - Commerce
Bhavan’s K.D.K.V.Mandir
05.2015 - 04.2016
Secondary -
Bhavan’s K.D.K.V.Mandir
05.2014 - 04.2015