Akanksha Sharma Sood
Noida
Summary
Would like to be a part of an organization where I can enhance and employ my talent, commitment and knowledge as a hardworking and successful employee for the development of the organization and myself.
Overview
8
8
years of professional experience
Work History
Service Request Coordinator
British Telecommunication
Gurgaon
09.2022 - Current
- Working on the project of Zurich Insurance Group.
- Knowledge of BT managed Products - IPCG (Internet Protocol Connect Global), ICG (Internet Connect Global), and ICR (Internet Connect Reach).
- Responsible for creating and delivering order proposals based on the customer's requirements, maintaining the SLA.
- Responsible for quoting and ordering the products requested by the customer.
- Interacting with third party suppliers (Cisco, Westcon, NCR, Equinix etc) for all cost related queries to get the quotes maintaining the SLA.
- Workings on tools - SQE, RSQE, Expedio, Interpid, COM tool, Data COE Portal, Capman tool, etc.
- Responsible for delivering the Software (license), hardware proposals along with shipping.
- Responsible for applying discount and markup on the hardware (WAN, Wireless LAN, Wired LAN & WAN Optimization) and software managed by BT.
Senior Process Executive
Sopra Steria
05.2018 - 08.2022
- Performed noticing piece of work for British Telecom and Virgin Media.
- Interacted with onshore team, contractors, and highway authorities.
- Served as a point of contact for all street works-related queries.
- Responsible for providing reference to third party for background checks.
- Responsible for training new hires, taking ramp up and quality session of new joiners.
- Consolidate team productivity sheet, and prepare client dashboard. Responsible for team reports and SLA in team leader's absence.
- Hands-on experience on different tools like Citrix, Symology, SWNS, Optimus.
- Experience of working in accounts payable process, which includes managing and recording accounting data for all the vendors.
Business Trainee
HCL Technologies Ltd.
03.2017 - 03.2018
- Worked in the account closure team.
- I was working in the project of Bank of Ireland, wherein i used to close the customer's account as per the request received from the customer.
Education
M.C.A -
AKTU
LucknowB.C.A -
CCS University
Skills
- Work Planning and Prioritization
- Event Planning
- Customer service expert
- Innovative and logical thinking
- Sound knowledge of MS word , excel
- Tableau (Business Intelligence Software)
Language
- English
Interests
- Travelling
- Watching movies
- Listening to music
Awards and Certifications
- Lean (Certified)
- Received the Pinnacle award for an exceptional performance throughout Covid19 Period.
- Awarded Employee of the Month twice.
- Increased revenue by implement the process improvement idea.
Timeline
Service Request Coordinator
British Telecommunication
09.2022 - Current
Senior Process Executive
Sopra Steria
05.2018 - 08.2022
Business Trainee
HCL Technologies Ltd.
03.2017 - 03.2018
M.C.A -
AKTU
B.C.A -
CCS University
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