Aman Kumar
Service Request Coordinator
Delhi
Summary
Looking for a suitable job that offers good work environment and helps at using my best of skills as willing to submit a satisfactory performance and provide the expected results at every occasion.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Service Request Coordinator
BT Global Business Pvt. Ltd
08.2021 - Current
- Assisted EE network customers based in UK with difficult technical issues requiring a greater level of personalized care and in greater length.
- Supported clients with general support for mobile headsets, network connections, and internal software.
- Working in IP Connect and fixing contract related billing issues.
- Working with product lines in raising test orders for migration.
- Handling different campaigns for provide, modification, cease with customers like ASDA, William Hill, Notemachine, OCS, Stark Project, ATOS etc.
Customer Service Associate
Amazon Development Center
08.2019 - 07.2021
- Handled customers for Amazon US, UK and India in calls, chats and emails. - Got assigned to a specialist team handling priority concerns on the basis of excellent performance shown constantly. - Abrogate orders and shipments for customers, as well avail them locate packages. - Supersede or refund accounts for lost or misplaced packages. - Utilise articles and internal implements to solve each customer's issue.
Tele Marketing Executive & CSA
Just Dial Ltd.
05.2016 - 01.2018
- Finding new channels for selling and distribution of products. - Building relationships with new customers and distributors and maintaining good business relationships with existing clients. - Deal with customer feedback, enquiries, complaints and refunds.
Education
10th - Metriculation
Vanasthali Public School
Delhi 04.2001 -
12th - Intermediate
Vanasthali Public School
Delhi 04.2001 -
B.Com - Commerce
Delhi University
Delhi 04.2001 -
Skills
Customer service
Product Knowledge
Quality Focus
Market Knowledge
Analysing Information
Multitasking
Documentation Skills
Phone Skills
Problem Solving
MS Office ( Word, Powerpoint, Excel)
Timeline
Service Request Coordinator
BT Global Business Pvt. Ltd
08.2021 - Current
Customer Service Associate
Amazon Development Center
08.2019 - 07.2021
Tele Marketing Executive & CSA
Just Dial Ltd.
05.2016 - 01.2018
10th - Metriculation
Vanasthali Public School
04.2001 -
12th - Intermediate
Vanasthali Public School
04.2001 -
B.Com - Commerce
Delhi University
04.2001 -
Personal Information
- Hobbies: Travelling, Listening music, Photography, Gaming
- Date of Birth: 09/03/93
Personal Information
- Hobbies: Travelling, Listening music, Photography, Gaming
- Date of Birth: 09/03/93