AMAN RATHOR
Dehradun
Summary
Experienced operations and administration professional with 13 years in the public sector banking industry. Expertise includes office administration, compliance management, audit coordination, and customer service operations. Skilled in supporting leadership, enhancing operational efficiency, and ensuring regulatory compliance. CAIIB and JAIIB certified, currently pursuing an MBA, with a foundational understanding of legal documentation and compliance through LLB qualification.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Senior Customer Service Associate
UCO Bank
07.2014 - Current
- Process customer onboarding, KYC/AML verification, and service-related documentation.
- Promoted digital banking adoption, facilitating improved customer experience and service delivery initiatives.
- Oversee ATM operations, inventory management, and digital banking service support.
- Managed daily office administration and operational workflows, ensuring compliance in a regulated banking environment.
- Maintain accurate documentation, registers, and records in compliance with internal and regulatory standards.
- Perform cash management duties as joint custodian ensuring control adherence and reconciliation accuracy.
- Coordinate audits, inspections, and compliance reporting activities.
- Provided operational and administrative support to branch leadership, enhancing decision-making efficiency.
- Officiated as Assistant Branch Head on multiple occasions.
- Public Sector Bank, India
Customer Care Executive
IMSI India Pvt. Ltd.
06.2011 - 07.2012
- Maximised customer satisfaction by resolving service issues promptly.
- Maintained service quality benchmarks, ensuring timely issue resolution for positive customer experiences.
- Delivered customer support services, resolving queries to enhance customer satisfaction.
- Addressed customer service enquiries quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
Education
Master of Business Administration -
Graphic Era University
Dehradun, India07-2026
Bachelor of Laws -
HNB Garhwal University
Dehradun, Uttarakhand01-2016
Bachelor of Technology - Industrial Biotechnology
Bharath University
Chennai, India01-2010
Skills
- Digital Banking
- Customer Engagement
- Client relationship management
- ATM management
- Office Administration
- Operational Support
- Regulatory Compliance
- Audit Support
- Document management
- Records management
- Management information reporting
- Data integrity
- Process Coordination
- Process optimisation
- Stock control
Certification
- CAIIB - Certified Associate of Indian Institute of Bankers, Indian Institute of Banking & Finance - IIBF, 2019-01-01
- JAIIB - Junior Associate of Indian Institute of Bankers, Indian Institute of Banking & Finance - IIBF, 2016-01-01
- Certified Course in KYC & AML, Indian Institute of Banking & Finance - IIBF, 2019-01-01
- Certificate Course in MSME Financing, Indian Institute of Banking & Finance - IIBF, 2019-01-01
- Certificate Examination in Customer Service & Banking Codes and Standards, Indian Institute of Banking & Finance - IIBF, 2019-01-01
- Certificate Course in Prevention of Cyber Crime & Fraud Management, Indian Institute of Banking & Finance - IIBF, 2019-01-01
- Certificate Course in IT Security, Indian Institute of Banking & Finance - IIBF, 2019-01-01
- Certificate Course in Digital Banking, Indian Institute of Banking & Finance - IIBF, 2020-01-01
Custom
- Administration Jobs
- Back Office Operations
- Accounts Department
- Customer Relations
Languages
English
Proficient
C2
Hindi
Proficient
C2
Area of Interest
Badminton
Cooking
Timeline
Senior Customer Service Associate
UCO Bank
07.2014 - Current
Customer Care Executive
IMSI India Pvt. Ltd.
06.2011 - 07.2012
Master of Business Administration -
Graphic Era University
Bachelor of Laws -
HNB Garhwal University
Bachelor of Technology - Industrial Biotechnology
Bharath University