LALHMINGMAWIA
CHAMPHAI
Summary
Adept Customer Service Associate with a proven track record at Punjab National Bank, where I enhanced transaction efficiency and upheld a 100% accuracy in financial records. Skilled in rapid data entry and bilingual communication, I excel in delivering exceptional customer service and banking solutions.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
PUNJAB NATIONAL BANK
CHAMPHAI
06.2022 - Current
- Verified customer identification documents and entered data into the banking system.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Maintained accuracy of all financial records within the bank.
- Provided excellent customer service to clients by responding to inquiries in a timely manner.
- Performed daily balancing of cash drawers and ATM machines.
- Assisted customers with opening new accounts and completing account maintenance activities.
- Managed incoming calls from customers regarding account issues while providing solutions quickly.
- Issued debit cards, checks, and other banking materials to customers upon request.
- Maintained confidentiality of customer information at all times.
- Advised customers on various products offered by the bank such as savings plans or investments.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Education
BACHELOR OF TECHNOLOGY - COMPUTER SCIENCE & ENGINEERING
NATIONAL INSTITUTE OF TECHNOLOGY MIZORAM
AIZAWL06-2020
HIGHER SECONDARY - PHYSICS CHEMISTRY MATHEMATICS
ST JOHN'S HIGHER SECONDARY SCHOOL
KOLASIB MIZORAM04-2016
Skills
- Transaction monitoring
- Loan processing
- Document verification
- Account updating
- Bilingual English and Hindi
- Cash handling and management
- Rapid data entry skills
- MS Word, MS Excel
- Mobile banking support
- Digital banking
Timeline
CUSTOMER SERVICE ASSOCIATE
PUNJAB NATIONAL BANK
06.2022 - Current
BACHELOR OF TECHNOLOGY - COMPUTER SCIENCE & ENGINEERING
NATIONAL INSTITUTE OF TECHNOLOGY MIZORAM
HIGHER SECONDARY - PHYSICS CHEMISTRY MATHEMATICS
ST JOHN'S HIGHER SECONDARY SCHOOL
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