AMAN SHARMA
Gurugram
Summary
Highly accomplished and solution-driven Senior Account Manager and Subject Matter Expert (SME) with over 5 years of dedicated B2B experience driving client success, seamless product onboarding, and long-term account growth. Expert in bridge-building between complex technical architectures and non-technical stakeholders, specialized in transforming standard operations into tech-driven infrastructures using AI Voice solutions, Cloud Telephony, and sophisticated CRM ecosystems. Proven track record managing major corporate portfolios across India, minimizing churn, and engineering tailored product demos to address unique industry pain points. A collaborative leader recognized for exceptional cross-functional stakeholder management, data transparency, and a deeply customer-centric approach to sustainable business development.
Overview
1
1
Language
2
2
Certifications
7
7
years of professional experience
Work History
Senior Account Manager / Subject Matter Expert (SME)
Real Time Data Services
01.2025 - Current
- Role & Core Focus: Serve dual functions as Key Account Manager and Onboarding Expert, managing high-value, direct customer interactions for enterprise B2B accounts across diverse industries and regions.
- Consultative Product Demos: Conduct deep-dive discovery sessions to diagnose industry-specific pain points; architect custom, highly relevant, and easy-to-adopt product demonstrations that overcome client obstacles.
- Technical Integration Leadership: Champion the deployment of advanced AI Voice integrations and multi-CRM tools, effectively translating hyper-technical solutions into accessible benefits for non-technical business clients.
- Stakeholder & Churn Management: Own end-to-end stakeholder management, establishing transparent communications across internal cross-functional engineering teams and external corporate departments to secure long-term trust and eliminate revenue churn.
- Strategic Outcome Delivery: Apply behavioral insights to cultivate a high-value customer-centric framework, ensuring quality-driven, goal-oriented results that cement multi-year client alliances.
Onboarding Engineer
Real Time Data Services
04.2023 - Current
- Cultivated and sustained resilient partnerships with tier-one business-to-business clients, ensuring post-sale satisfaction through proactive, tailored technical support.
- Engineered and executed specialized training frameworks for corporate accounts and internal delivery teams, maximizing user adoption rates for cloud-based communication architectures.
- Directed complex CRM data flows and cloud telephone solution implementations to optimize data integrity and customer operational efficiencies.
Business Development Manager
Pro Tildo
02.2023 - 04.2023
- Managed target enterprise B2B key accounts, focusing on establishing solid foundations during the critical initial lifecycle stages.
- Formulated strategic account development roadmaps aimed at identifying expansions and service optimization avenues.
Key Accounts Executive
Bharti Airtel
Gurgaon
04.2021 - 06.2022
- Global Business Support: Actively managed domestic vendor and key enterprise client accounts for Airtel Business, managing substantial revenue pipelines.
- Full Lifecycle Execution: Directed the complete business-to-business sales cycle, encompassing opportunity discovery, technical feasibility validation, commercial negotiations, PO processing, and final solution deployment.
- Cross-Functional Optimization: Collaborated extensively with network, billing, and technical teams to guarantee smooth service delivery and operational continuity.
- Data Analytics: Maintained daily, weekly, and monthly trackers detailing revenue projections, Line of Business (LOB) tracking, and order booking (OB) reports.
Business Development Executive
Voicetree Technologies
12.2019 - 04.2021
- Spearheaded corporate B2B sales cycles focusing on Cloud Telephony solutions, capturing new market shares through persistent outbound initiatives.
- Guided clients seamlessly from initial inquiry through product presentation to contractual finalization.
Business Development Manager
Happay (VA Tech Ventures)
03.2019 - 09.2019
- Drove client acquisition in growth department through targeted lead generation campaigns for major B2B enterprise segments, enhancing market reach.
- Nurtured relationships as account manager, guiding complex multi-stakeholder corporate sales cycles to facilitate seamless contract negotiations.
Education
MBA / PGDM -
Institute of Management Studies (IMS)
Ghaziabad01-2019
Bachelor of Commerce (B.Com) - undefined
Chhatrapati Shahu Ji Maharaj University (CSJMU)
01-2016
Skills
Strategic Account Management: Key Account Management (KAM), Client Relationship Retention, High-Value Account Cultivation, Churn Mitigation, and Customer-Centric Solution Engineering
Technical Onboarding & Integrations: AI Voice Integration, Cloud Telephony Platforms, Multi-CRM Integrations, Solution Scoping, Troubleshooting, and Technical Product Demonstrations
Stakeholder & Lifecycle Management: End-to-End B2B Sales Cycles, Cross-Functional Team Collaboration, Technical-to-Non-Technical Knowledge Transfer, and Value-Driven Client Transformations
Account management
Client communication
Technical support
CRM systems
Cloud solutions
Stakeholder management
Cross-functional collaboration
Product demonstrations
Training frameworks
Onboarding processes
Churn reduction
Customer engagement
Enterprise solutions
Customer relations
Client relationship management
Customer relationships
Certification
Live Industry Project (31 Days): Business Development and Strategic Brand Awareness Deployment for Inland World Logistics.
Timeline
Senior Account Manager / Subject Matter Expert (SME)
Real Time Data Services
01.2025 - Current
Onboarding Engineer
Real Time Data Services
04.2023 - Current
Business Development Manager
Pro Tildo
02.2023 - 04.2023
Key Accounts Executive
Bharti Airtel
04.2021 - 06.2022
Business Development Executive
Voicetree Technologies
12.2019 - 04.2021
Business Development Manager
Happay (VA Tech Ventures)
03.2019 - 09.2019
Bachelor of Commerce (B.Com) - undefined
Chhatrapati Shahu Ji Maharaj University (CSJMU)
MBA / PGDM -
Institute of Management Studies (IMS)