AMAN SOOD

Multi-talented professional with several years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills. Dedicated professional knowledgeable about best practices in field, especially effective leadership strategies to motivate employee performance and job satisfaction. Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.

• Got Training Champ award in EClerx for being the Best Performer in Training Batch
• Got Certified as Referee and Coach by India Skate federation (Roller Skating Federation of India)
• Scored National Gold Medal in Inline Hockey as captain for Chandigarh Team in December 2018
• Scored Gold Medal in Inline Hockey in State Championship, November 2018
• Scored 1st Position in All India Inter University Championship held at Skating Rink and KBDAV School sector 7 Chandigarh
• Represented India in World Championship in Inline Hockey held in Asiago, Italy in 2016
• Represented India in World Championship in Inline hockey held in France in 2014
• Represented India in Asian Championship in Inline Hockey held at Hefei City, China in 2012
• Scored Man of the Tournament awards for 13 times in National Roller Inline Hockey Championships

Sales Audit

• Handled an alignment of 60 Agents for whom I conducted sales Audit
• Minimized Unethical Sale Activities from 13% to 0.89%
• This proactive action lead to reduce escalation from Client

BQ Audit

• Worked with BQ Agents by auditing there calls on multiple parameters like AHT, NPS, Sentiment
• Improved BQ Agent scores by 18% within One Month
• Derived Sales number by designing Sales Pitch Call Flow and Coached agents about common rebuttals

Tool Utilization

• Took responsibility of BQ Agents with ineffective Tool Utilization
• Ensured 95% tool Utilization within 2 weeks by Auditing Random Calls

Team Management 

• Initiated training sessions and coached employees to develop effective staff
• Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth
• Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences
• Motivated team members to consistently achieve or exceed performance expectations

Pilot Project (4 LOB's, Confidential Policy-Name cannot be shared) 

• Developed a comprehensive project plan, including scope, objectives, timeline, and resource allocation
• Managed a cross-functional team of 5 members, including Audits and Reporting with internal stake holders and clients
• Engaged with key stakeholders to gather requirements, provide updates, and incorporate feedback
• Identified potential risks and implemented mitigation strategies to ensure project success.
• Oversaw the deployment of New QA, including training for end-users and troubleshooting issues
• Conducted post-implementation reviews to assess the pilot’s success against predefined KPIs

Pilot Campaign (Confidential Policy-Name cannot be shared) 

• Created a detailed campaign strategy, including target audience analysis, key messaging, and channels for execution.
• Developed and coordinated content across various platforms, including audits, coaching and TNI's
• Led a team of 61 members, such as advisor, ensuring alignment with campaign goals and deadlines.
• Managed the campaign budget, optimizing spend to maximize ROI and ensuring cost-effective resource allocation.
• Oversaw the launch and management of the campaign, including scheduling, monitoring performance, and adjusting tactics as needed.
• Implemented tracking mechanisms to measure key metrics such as NPS, Tool usage and Implementing sales
• Prepared and presented comprehensive reports on campaign performance to stakeholders, highlighting successes and areas for improvement

• Roller Sports
• Music Socially Active and participation in awareness Campaigns
• Swimming and Adventure Sports
• Reading Biographies
• Travelling and Trekking

• English
• Hindi
• Punjabi