Aman
Summary
MBA (General) candidate at University Business School, Panjab University, with 23 months of hands-on operations experience across process coordination, customer service management, and operational control. Proven ability to streamline workflows, resolve service issues, and improve productivity through SOP design, data tracking, and Excel-based reporting. Strong in cross-functional coordination, documentation accuracy, and execution discipline, with a results-driven and customer-focused approach.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Summer Intern
Mosaic Digital (HT Media)
05.2025 - 07.2025
- Process Optimization in MCA Filing Operations: Led a team of interns to streamline MCA filing operations, handling statutory filings like AOC-4 and MGT-7 to improve efficiency and accuracy. I developed Standard Operating Procedures (SOPs), introduced error-tracking mechanisms, and designed a real-time Google Sheets dashboard to monitor productivity and reduce turnaround time.
- Market Research on MCA Document Providers: Conducted a comparative study of five MCA document providers, evaluating them on pricing, scalability, and turnaround time. To support the company's build-vs-buy decision, I developed a vendor evaluation matrix and recommended a hybrid in-house and outsourced model for data acquisition.
- Increased daily productivity per intern from 15 to 20 companies (+33%), improving overall throughput.
- Retrieval and validated 4,400+ statutory filings in 44 working days.
- Reduced document error rate from 4.2% to 1.5% by enforcing standardization and error-tracking.
- Cut average turnaround time per document by 29% (from ~7 mins to ~5 mins).
- Delivered a strategic recommendation for a hybrid data acquisition model, directly informing the company's build-vs-buy decision-making process.
Operation Executive
Bagri Plastic
04.2021 - 03.2023
- Cross-Functional Coordination: Acted as the central point of contact, liaising between production, logistics, and sales teams to align production schedules with sales forecasts, manage order prioritization, and ensure seamless delivery timelines.
- Inventory & Stock Control: Monitored and controlled all inventory, forecasting material requirements to prevent stockouts and implementing new tracking measures to maintain optimal stock levels and reduce excess holding costs.
- Customer & Service Management: Led all customer service and issue resolution, acting as the primary escalation point for service-related inquiries and coordinating internal resources to guarantee timely and effective problem-solving.
- Achieved and maintained a 95% customer query closure rate by implementing a standardized tracking and resolution process, which directly enhanced customer satisfaction and loyalty, leading to an increase in repeat business.
- Enhanced cross-functional alignment by developing a new communication protocol between sales and production, leading to a more accurate order-to-delivery process and a significant reduction in scheduling conflicts.
Education
MBA - General
University Business School
Chandigarh 07.2024 - 02.2026
BA -
Motilal Nehru College
Delhi 07.2017 - 11.2020
12th - CBSE
SGSS
Delhi 02.2015 - 01/2016
Skills
- MS Excel
- MS Word
- SIPOC process mapping
- SPSS
- MS PowerPoint
- Market Research
- Competitor analysis
Certification
- Business Analysis & Process Management, Coursera, 2024
- Introduction to Microsoft Excel, Coursera, 2024
- BCG Introduction to Strategy Consulting Job Simulation, Forage, 2024
Hobbies and Interests
- Gaming: Passionate about online multiplayer games that enhance teamwork, quick decision-making, and strategic planning.
- Traveling to new places and meeting people from different backgrounds.
Timeline
Summer Intern
Mosaic Digital (HT Media)
05.2025 - 07.2025
MBA - General
University Business School
07.2024 - 02.2026
Operation Executive
Bagri Plastic
04.2021 - 03.2023
BA -
Motilal Nehru College
07.2017 - 11.2020
12th - CBSE
SGSS
02.2015 - 01/2016