Amanda Keenan
Floyds Knobs
Summary
Highly-motivated sales professional with a desire to take on new challenges. Enthusiastic about company growth and proven track record of exceeding aggressive sales goals. Strong work ethic, adaptability and exceptional interpersonal skills. Effective team communication, a passion for coaching and reliable organizational competencies.
Overview
12
12
years of professional experience
Work History
Outbound Consumer Sales
Windstar Cruises LLC
03.2024 - Current
- Started new department for Windstar Cruises, pioneering outbound cruise sales
- Established outbound team KPI's and metrics based on online lead interest
- Integrated and developed Salesforce for Outbound team
- Achieved monthly sales targets consistently by employing various strategies including cold calling, identifying lead sources and networking.
- Increased sales revenue through effective upselling techniques and building strong client relationships.
- Collaborated with marketing team to develop targeted campaigns for specific consumer segments, leading to increased sales conversions.
Communications & Improvement Lead
American Queen Voyages
07.2023 - 02.2024
- Designed Salesforce processes and workflow for Guest Care Center agents
- Implemented Salesforce training courses for existing team as well as all new hires
- Enhanced internal communication by creating a centralized information hub accessible to all Guest Care Center members.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations
- Reported end to end processes for all departments with strategic goals for improvement
- Review and approve promotions and Seaware behavior
Outbound Consumer Sales Team Lead
American Queen Voyages
01.2023 - 06.2023
- Implemented CRM system to track customer interactions, resulting in improved efficiency and organization.
- Collaborated with marketing and executive teams to create targeted campaigns for potential customers.
- Increased sales leads by developing and executing effective outbound sales strategies.
- Built strong client relationships through consistent follow-up and excellent communication skills.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Outbound Consumer Sales
American Queen Voyages
03.2022 - 01.2023
- Developed the outbound sales team as a new department at AQV
- Consistently awarded as the department's #1 Selling Agent
- Developed customer engagement techniques to increase sales for the entire call center through CRM
- Developed lead lists from various marketing campaigns
- Developed and implemented new outbound calling processes and scripts, resulting in increased sales and engagement.
Reservation Sales Agent (Inbound Sales)
American Queen Voyages
09.2019 - 03.2022
- Achieved 5 Million Dollar months within first year
- Lead team in customizing Salesforce for American Queen Voyages
- Salesforce Super User
- Delivered comprehensive product training for new team members on AQV product knowledge, Seaware, Talkdesk and Salesforce
- Answered incoming calls to build relationships and close sales
- Consistently held top performer status in the Guest Care Center
- Helped customers identify specific voyages, answered questions, offered product advice and customer service
- Engaged customers in friendly, professional dialogue to determine needs for travel
- Trained all new hire sales agents in call center and onboard sales.
Independent Sales Director
Mary Kay Cosmetics
03.2013 - 09.2019
- Coached over 100 sales agents in selling products and building personal & team businesses
- Promoted myself and my sales team to the top 2% of the company
- Earned two free career cars through promoting and growing my business and my team
- Conducted meetings and coaching sessions on a weekly basis for sales team growth
- Developed educational programs, product knowledge courses, lead generating opportunities, and business growth strategies for sales team.
Customer Service and Account Sales
Wells Fargo & Company
09.2012 - 10.2013
- Streamlined a strong knowledge of banking products and services to confidently educate customers on features, benefits and account information
- Cross-sold bank products by informing customers of new services and products.
Education
Bachelor of Science - Marketing
Indiana University Southeast
05.2012
Skills
- Luxury Travel Coordinator
- Planning and Project Management
- Inbound Sales
- Outbound Sales
- Hospitality
- Reservations Expert
- Inventory Management
- Performance-driven
- Training and Mentoring
- Customer Service
- Customer Retention
- Salesforce
- Confluence & Jira
- Microsoft Planner
- Articulate 360
- Seaware
- Microsoft Office
Timeline
Outbound Consumer Sales
Windstar Cruises LLC
03.2024 - Current
Communications & Improvement Lead
American Queen Voyages
07.2023 - 02.2024
Outbound Consumer Sales Team Lead
American Queen Voyages
01.2023 - 06.2023
Outbound Consumer Sales
American Queen Voyages
03.2022 - 01.2023
Reservation Sales Agent (Inbound Sales)
American Queen Voyages
09.2019 - 03.2022
Independent Sales Director
Mary Kay Cosmetics
03.2013 - 09.2019
Customer Service and Account Sales
Wells Fargo & Company
09.2012 - 10.2013
Bachelor of Science - Marketing
Indiana University Southeast
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