Amanda Parsons
French Lick
Summary
Results-oriented training lead with a track record of developing competency-based programs that elevate leadership capabilities and drive organizational growth. Proven ability to collaborate across departments to implement effective training solutions that enhance employee engagement and performance.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Training Lead
French Lick Resort
08.2020 - Current
- Developed and implemented competency-based professional development programs for supervisors and managers, enhancing leadership capabilities.
- Coordinated training schedules and programs aligning with organizational needs, optimizing resource allocation.
- Collaborated with departments to create one-on-one and e-learning training for consistent hospitality standards.
- Partnered with internal subject matter experts to provide diverse onsite learning opportunities.
- Contributed to the development of future business and leadership training initiatives.
- Acted as a resource for associates, guiding achievement of training objectives and fostering skill development.
- Ensured accuracy and timeliness of training records for staff compliance.
- Maintained up-to-date knowledge of technology policies to ensure compliance and standardization.
Training Coordinator
French Lick Resort
10.2019 - 08.2020
- Coordinated scheduling of associates for required trainings, ensuring compliance and timely completion.
- Supported training leads in delivering orientations and essential trainings for associates, improving onboarding experience.
- Prepared training materials to ensure smooth orientation sessions.
- Ensured accuracy of training records and proper filing procedures.
- Reviewed individual records in spreadsheets and binders to ensure data consistency.
- Streamlined document management processes, increasing accessibility and organization of training materials.
- Initiated e-filing project to digitize previous years' training binders, freeing up physical space.
- Maintained accurate records by removing outdated employee information from files.
Athletic Secretary
Springs Valley Jr/Sr HS
08.2005 - 10.2019
- Supported athletic director with daily responsibilities, including confirming contests with officials and schools.
- Maintained contract files for game officials and schools, ensuring accurate scheduling and compliance within athletic software.
- Assigned gym times for all sports, coordinating schedules around conflicts and distributing updates weekly.
- Reviewed and printed athletic schedules for accuracy, making necessary adjustments based on contracts.
- Organized sectional tournaments across various sports, coordinating logistics and communication to facilitate smooth events.
- Coordinated athletic physical dates with local physicians to ensure compliance.
- Managed athlete physical files, proactively following up on incomplete submissions with coaches and athletes to ensure compliance.
- Updated letter point records for athletes in grades nine through twelve at season's end.
Office Secretary
Springs Valley Jr/Sr HS
08.2005 - 10.2019
- Answered incoming phone calls, relaying messages to students, teachers, and administrators to ensure effective communication.
- Assisted parents, students, and visitors with inquiries, including message delivery and bookstore transactions.
- Provided direct support to principal and assistant principal regarding discipline notifications and substitute teacher paperwork.
- Managed inventory and procurement of bookstore supplies, supporting student sales and ensuring resource availability.
- Screened admittance requests through audio/video notification system.
- Assigned lockers, issued keys, and maintained records related to locker assignments throughout the year.
- Maintained events calendar on corporate website for entire school community.
- Reviewed and finalized revisions to student handbook, aligning content with school board and administration guidelines to maintain compliance.
Education
Bachelor of Science - Management, Marketing
12-1994
- Larry Bird Award, 4-year Recipient
- Sycamore Scholarship, 4-year recipient
- Member of Delta Sigma Pi, 1993-1994
Skills
- Training delivery
- Curriculum development
- Onboarding
- Learning materials creation
- Presentation development
- Needs assessment
- Organizational growth
- Teamwork
- Team building
- Employee involvement
- Adaptability
- Creativity
- Customer service
- Multitasking
- Active listening
- Communication strategies
- Soft skills
References
Available upon request
Training
- Purdue Extension Office, Orange County Community Leadership Program
- Franklin Covey, The 7 Habits of Highly Effective People
- Franklin Covey, What Matters Most
- AMA, Controlling Emotions in the Workplace
Communication Skills
- Excellent written and verbal communication.
- Confident, articulate and professional speaking abilities.
- Empathic listener and ease with speaking in public or to groups of people, small and large.
- Excellent presentation skills.
Certification
- Certified Professional in Training Management (CPTM), Training Industry Magazine
- Mental Health First Aid Certified
Affiliations
- Wellness Committee team leader
- Associate Appreciation Committee team member
- Associate Banquet planning team member