Amanda Parsons
French Lick
Summary
Results-oriented training lead with a track record of developing competency-based programs that elevate leadership capabilities and drive organizational growth. Proven ability to collaborate across departments to implement effective training solutions that enhance employee engagement and performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Training Lead
French Lick Resort
08.2020 - Current
- Developed and implemented competency-based professional development programs for supervisors and managers, enhancing leadership capabilities.
- Coordinated training schedules and programs aligning with organizational needs, optimizing resource allocation.
- Collaborated with departments to create one-on-one and e-learning training for consistent hospitality standards.
- Partnered with internal subject matter experts to provide diverse onsite learning opportunities.
- Contributed to the development of future business and leadership training initiatives.
- Acted as a resource for associates, guiding achievement of training objectives and fostering skill development.
- Ensured accuracy and timeliness of training records for staff compliance.
- Maintained up-to-date knowledge of technology policies to ensure compliance and standardization.
Training Coordinator
French Lick Resort
10.2019 - 08.2020
- Coordinated scheduling of associates for required trainings, ensuring compliance and timely completion.
- Supported training leads in delivering orientations and essential trainings for associates, improving onboarding experience.
- Prepared training materials to ensure smooth orientation sessions.
- Ensured accuracy of training records and proper filing procedures.
- Reviewed individual records in spreadsheets and binders to ensure data consistency.
- Streamlined document management processes, increasing accessibility and organization of training materials.
- Initiated e-filing project to digitize previous years' training binders, freeing up physical space.
- Maintained accurate records by removing outdated employee information from files.
Athletic Secretary
Springs Valley Jr/Sr HS
08.2005 - 10.2019
- Supported athletic director with daily responsibilities, including confirming contests with officials and schools.
- Maintained contract files for game officials and schools, ensuring accurate scheduling and compliance within athletic software.
- Assigned gym times for all sports, coordinating schedules around conflicts and distributing updates weekly.
- Reviewed and printed athletic schedules for accuracy, making necessary adjustments based on contracts.
- Organized sectional tournaments across various sports, coordinating logistics and communication to facilitate smooth events.
- Coordinated athletic physical dates with local physicians to ensure compliance.
- Managed athlete physical files, proactively following up on incomplete submissions with coaches and athletes to ensure compliance.
- Updated letter point records for athletes in grades nine through twelve at season's end.
Office Secretary
Springs Valley Jr/Sr HS
08.2005 - 10.2019
- Answered incoming phone calls, relaying messages to students, teachers, and administrators to ensure effective communication.
- Assisted parents, students, and visitors with inquiries, including message delivery and bookstore transactions.
- Provided direct support to principal and assistant principal regarding discipline notifications and substitute teacher paperwork.
- Managed inventory and procurement of bookstore supplies, supporting student sales and ensuring resource availability.
- Screened admittance requests through audio/video notification system.
- Assigned lockers, issued keys, and maintained records related to locker assignments throughout the year.
- Maintained events calendar on corporate website for entire school community.
- Reviewed and finalized revisions to student handbook, aligning content with school board and administration guidelines to maintain compliance.
Education
Bachelor of Science - Management, Marketing
Indiana State University
Terre Haute, IN12-1994
Skills
- Training delivery
- Curriculum development
- Onboarding
- Learning materials creation
- Presentation development
- Needs assessment
- Organizational growth
- Teamwork
- Team building
- Employee involvement
- Adaptability
- Creativity
- Customer service
- Multitasking
- Active listening
- Communication strategies
- Soft skills
References
Available upon request
Training
- Purdue Extension Office, Orange County Community Leadership Program
- Franklin Covey, The 7 Habits of Highly Effective People
- Franklin Covey, What Matters Most
- AMA, Controlling Emotions in the Workplace
Communication Skills
- Excellent written and verbal communication.
- Confident, articulate and professional speaking abilities.
- Empathic listener and ease with speaking in public or to groups of people, small and large.
- Excellent presentation skills.
Certification
- Certified Professional in Training Management (CPTM), Training Industry Magazine
- Mental Health First Aid Certified
Affiliations
- Wellness Committee team leader
- Associate Appreciation Committee team member
- Associate Banquet planning team member
Timeline
Training Lead
French Lick Resort
08.2020 - Current
Training Coordinator
French Lick Resort
10.2019 - 08.2020
Athletic Secretary
Springs Valley Jr/Sr HS
08.2005 - 10.2019
Office Secretary
Springs Valley Jr/Sr HS
08.2005 - 10.2019
Bachelor of Science - Management, Marketing
Indiana State University