Amandeep Kumar
Application Support Engineer
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Software Engineer
Innova Solutions
New Delhi
09.2021 - 09.2023
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Updated old code bases to modern development standards, improving functionality.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Integrated third-party tools and components into applications.
- Worked with customers for needs analysis and to determine vendor costs.
Costumer Success (implementation)
POSist Technologies
New delhi
04.2019 - 05.2020
- Developed standard operating procedures and internal processes related to program.
- Created new surveys to be completed by customers monthly or quarterly.
- Analyzed data trends for management team.
- Prepared internal reports and analyses based on data from different areas.
- Collaborating with the administrator of the company in order to settle all the matters and solve all issues within the given time.
- Instructing customer specialized working associates on various kinds of software and hardware matters that interfere with routine functioning of the executives in the company.
Network Support Engineer
LawRato
New Delhi
04.2018 - 12.2018
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Managed and administered load balancing tasks for networks, routing and shaping traffic to reduce service interruptions and network strain.
- Supported users in setup and configuration of wireless bridge networks.
IT Support Engineer
CBSL Pvt. Ltd
New Delhi
04.2017 - 04.2018
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Installed, configured and maintained computer systems and network connections.
- Translated complex technical issues into digestible language for non-technical users.
Helpdesk Executive
Microsense India Pvt. Ltd.
New Delhi
01.2016 - 04.2017
- Responded promptly to incoming sales leads and requests for technical support.
- Recruited, trained and supported help desk technicians and representatives.
- Researched product and issue resolution tactics to address customer concerns.
- Used ticketing systems to manage and process support actions and requests.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided basic end-user troubleshooting and desktop support.
Education
Diploma in ITES&M - Information Technology
Himalayan University
Arunachal Pradesh 06.2017 - 2019.08
Certified Hardware & Network Engineer -
Jetking Institute
New Delhi 07.2015 - 2016.09
Skills
Customer support
Timeline
Software Engineer
Innova Solutions
09.2021 - 09.2023
Costumer Success (implementation)
POSist Technologies
04.2019 - 05.2020
Network Support Engineer
LawRato
04.2018 - 12.2018
Diploma in ITES&M - Information Technology
Himalayan University
06.2017 - 2019.08
IT Support Engineer
CBSL Pvt. Ltd
04.2017 - 04.2018
Helpdesk Executive
Microsense India Pvt. Ltd.
01.2016 - 04.2017
Certified Hardware & Network Engineer -
Jetking Institute
07.2015 - 2016.09